Iliana Cesta
Beaconsfield
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
3
3
years of professional experience
Work History
Sales Associate
Aerie By American Eagle
06.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Crew Member
Harvey's Restaurant
08.2023 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Pizza Maker/Cashier
Provigo Le Marché
03.2023 - 05.2023
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Monitored and maintained clean working areas and cooking surfaces.
Cashier/Customer Service
Metro Plus
06.2022 - 12.2022
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
École Secondaire Félix-Leclerc
Montreal, QC08-2018
High School Diploma -
Beaconsfield High School
Montreal, QC06-2023
College Degree - Social Change And Solidarity
Dawson College
Montreal, QC06-2025
Skills
- Customer service
- Multitasking and organization
- Food safety
- Customer assistance
- Time management
- Order preparation
- Multi-tasking strength
- Customer service excellence
Languages
French
Full Professional
English
Full Professional
Spanish
Limited Working
Timeline
Sales Associate
Aerie By American Eagle
06.2024 - Current
Crew Member
Harvey's Restaurant
08.2023 - Current
Pizza Maker/Cashier
Provigo Le Marché
03.2023 - 05.2023
Cashier/Customer Service
Metro Plus
06.2022 - 12.2022
École Secondaire Félix-Leclerc
High School Diploma -
Beaconsfield High School
College Degree - Social Change And Solidarity
Dawson College
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