Iliana Adame
Ontario
Summary
Detail-oriented professional skilled in logistics management and team coordination. Proven ability to enhance operational efficiency and customer satisfaction through effective communication and problem-solving.
Overview
10
10
years of professional experience
Work History
Photo Administator
Lifetouch National Schools
Ontario
05.2022 - Current
- Managed scheduling and logistics for photography sessions across multiple locations.
- Coordinated communication between operations and photography teams, streamlining processes for smoother collaboration.
- Assisted in training new staff on operational procedures and customer service standards.
- Organized inventory of photography equipment and supplies, ensuring immediate availability for successful photography sessions.
- Maintained filing system for important documents such as contracts and invoices.
- Performed data entry tasks into computer databases from paper documents.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Assessed office supply levels regularly to ensure adequate inventory for daily operations.
- Developed filing system and customer database protocols, enhancing overall office organization and accessibility of information.
- Updated databases with new employee information, job changes and terminations.
- Coordinated meetings, conferences, travel arrangements.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
- Ensured compliance with health and safety regulations within the office environment.
Customer Service Representative
American Honda Motor Co
Chino
10.2021 - 04.2022
- Assisted customers with inquiries about vehicle features and options.
- Resolved customer complaints through effective problem-solving techniques.
- Coordinated service appointments and maintained accurate scheduling records.
- Educated customers on warranty coverage and service plans available.
- Collaborated with team members to enhance overall customer experience.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided exceptional customer service to ensure customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Store Manager
Mother's Nutritional Center
Ontario
02.2016 - 04.2021
- Managed daily operations and ensured store efficiency and organization.
- Trained and supervised staff on customer service and product knowledge.
- Oversaw inventory management and maintained stock levels for optimal sales.
- Implemented merchandising strategies to enhance product visibility and appeal.
- Ensured compliance with health and safety regulations in the store environment.
- Developed schedules to optimize staff coverage during peak hours.
- Resolved customer inquiries and complaints to maintain satisfaction standards.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Developed strategies to maximize sales and profitability.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Implemented efficient systems for tracking stock movement.
- Assessed operational efficiency of the store's departments.
- Identified opportunities for cost savings through waste reduction initiatives.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored progress by establishing plans, budgets and measuring results.
- Mitigated business risks by working closely with staff members and assessing performance.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Education
High School Diploma -
Chaffey High School
Ontario, CA05-2010
Some College (No Degree) - General Studies
Chaffey College
Rancho Cucamonga, CASkills
- Scheduling management
- Project management
- Project coordination
- Events coordination
- Inventory management
- Inventory control
- Inventory organization
- Data entry
- Office administration
- Administrative support
- Filing system organization
- Expense reporting
- Budget management
- Financial monitoring
- Reporting and documentation
- Mail handling
- Supplies ordering
- Task delegation
- Recruitment support
- New hire onboarding
- Staff training
- Team training
- Employee supervision
- Orientation and training
- Conflict resolution
- Customer relationship management
- Customer service
- Effective communication
- Client communication
- Verbal and written communication
- Problem solving
- Decision-making
- Attention to detail
- Time management
- Work Planning and Prioritization
- Operational efficiency
- Workflow coordination
- Workflow optimization
- Performance improvement
- Multitasking
- Team collaboration
- Resource optimization
- Administrative improvement
- Contract administration
- Shift scheduling
- Travel arrangements
- 32 wpm typing speed
- Personable and approachable
- Expense monitoring
- Inventory management
- Team training
- Operational efficiency
- Workflow coordination
- Financial monitoring
- Shift scheduling
- Schedule preparation
Languages
English
Full Professional
Spanish
Full Professional
Affiliations
- PFO Secretary for the 2026-2028 school years
- Member of the Superintended Author's Group for the 5 year Action Plan
Timeline
Photo Administator
Lifetouch National Schools
05.2022 - Current
Customer Service Representative
American Honda Motor Co
10.2021 - 04.2022
Store Manager
Mother's Nutritional Center
02.2016 - 04.2021
High School Diploma -
Chaffey High School
Some College (No Degree) - General Studies
Chaffey College