Ilia Shabelnikov
Toronto,ON
Summary
Driven sales associate with proven expertise in customer service and sales, honed across notable brands including Nike. Excelled in engaging customers and fostering repeat business through exceptional problem-solving and teamwork abilities. Demonstrated ability to maintain high accuracy in financial transactions and manage high-stress situations, contributing to significant customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Sales Associate
H&M
Toronto, ON
05.2022 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
Nike
Toronto, ON
10.2021 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Club Monaco
Old Toronto, ON
05.2021 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Diploma - Civil Engineering
Toronto Metropolitan University
Toronto, ONSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Goal-Oriented
- Flexible Schedule
- Stocking and Receiving
- Store Opening and Closing
- Sales expertise
Languages
English
Professional Working
Russian
Native or Bilingual
Timeline
Sales Associate
H&M
05.2022 - 06.2023
Sales Associate
Nike
10.2021 - 04.2022
Sales Associate
Club Monaco
05.2021 - 09.2021
Diploma - Civil Engineering
Toronto Metropolitan University