Ilhan Ahmed Abdi
Vancouver,BC
Summary
Dedicated and adaptable professional with experience in retail, food service, and youth leadership. Proven ability to engage customers, drive sales, and create a welcoming shopping experience as a Sales Associate. Skilled in food preparation, kitchen safety, and quality control as a Kitchen Assistant. Strong leadership and mentoring abilities developed through youth leadership roles, fostering teamwork, communication, and problem-solving skills. Highly organized, detail-oriented, and committed to delivering excellent service in diverse environments.
Overview
6
6
years of professional experience
Work History
Brand Associate
Old Navy
06.2021 - Current
- Organized the store by folding and hanging clothes, ensuring an orderly appearance throughout the sales floor.
- Operated the cash register, processed transactions, managed returns, balanced cash drawers, and maintained a clean checkout area.
- Provided quality customer service by addressing customer questions and providing subsequent merchandise suggestions to best meet their needs.
- Excellent communication skills, both verbal and written.
- Shared product knowledge with customers, explaining the features, values, and benefits of each product.
- Introduced promotions and related opportunities to customers.
- Worked with fellow associates to ensure asset protection standards were met consistently.
- Assisted in new sales associate training procedures, fostering a positive work environment by always treating all employees and customers with respect.
Career Development Program
This Way ONward
04.2021 - 06.2021
- Participated in This Way ONward; a youth pre-employment program in partnership with Gap Inc. which focuses on communication skills, conflict resolution, skills assessment, and customer service.
Kitchen Assistant
LUV THE GRUB
03.2019 - 06.2021
- Assisted in the preparation of chutneys and spreads for sale.
- Monitored food temperatures to ensure proper food safety.
- Ensured all kitchen equipment was in working order and reported any issues to the head chef.
- Assisted with sales at public markets, engaging with customers and handling transactions as a cashier.
Youth Skills Leadership Project
Frog Hollow Neighborhood House
01.2019 - 12.2019
- Assisted in leading a photography and art project designed to support newcomer youth in Vancouver and promote awareness of anti-racist activism
Education
South Hill Education Centre
Vancouver, BC04-2025
Vancouver Technical Secondary School
Vancouver, BC06-2019
Skills
- Communication
- Problem Solving
- Helpful and friendly attitude
- Confident public speaker
- Empathetic and caring
- Multilingual
- Experienced youth leader
- Hardworking team member
- Tactful
- Resourceful
- Responsible
Languages
English
Native or Bilingual
Somali
Native or Bilingual
Swahili
Professional Working
Employee of the Month
Recognized for exceptional performance, customer service, and teamwork (Old Navy).
Timeline
Brand Associate
Old Navy
06.2021 - Current
Career Development Program
This Way ONward
04.2021 - 06.2021
Kitchen Assistant
LUV THE GRUB
03.2019 - 06.2021
Youth Skills Leadership Project
Frog Hollow Neighborhood House
01.2019 - 12.2019
South Hill Education Centre
Vancouver Technical Secondary School
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