Overview
Work History
Education
Skills
Timeline
Generic

Ilham Abo Hamoud

Waterloo,QC

Overview

9
9
years of professional experience

Work History

International Flight Attendant

Saudi Arabian Airlines ( SKY TEAM Member)
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Ensured safety and comfort of customers onboard aircraft.
  • Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.

Customer Service Associate

First Choice
05.2022 - Current
  • Work on to offer Excellent customer service and Satisfaction to our clients
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

In- Flight Service Administrator

SKY TEAM ALLIES (Saudi Arabian Airlines)
10.2014 - 05.2019


  • Monitor the Performance of flight attendants and perform the monthly reports e.g Safety reports , operation performance
  • coordinate with other department for flight operation best performance e.g Shift and schedule issuance, traffic performance around Airport facilities and
  • Update the all flying documents e.g GAGA licenses , lines check , and qualification licenses of Crew and make sure they are update and process the restricted area access card.

Education

Diploma in Hairstyling -

Niagara College
Welland, ON
08.2021

CRM Certificate -

Prince Sultan Aviation Academy
Jeddeh K.S.A
10.2004

Flight Safety & Operation -

Prince Sultan Aviation Academi
Jeddeh . K.S.A
10.2004

Skills

  • GAGA guidelines and Airport operation procedure
  • Conflict Management Skills
  • Problem solving and excellent organization skills
  • Excellent Customer service
  • High command in reading flight manuals and safety procedure

Timeline

Customer Service Associate

First Choice
05.2022 - Current

In- Flight Service Administrator

SKY TEAM ALLIES (Saudi Arabian Airlines)
10.2014 - 05.2019

International Flight Attendant

Saudi Arabian Airlines ( SKY TEAM Member)

Diploma in Hairstyling -

Niagara College

CRM Certificate -

Prince Sultan Aviation Academy

Flight Safety & Operation -

Prince Sultan Aviation Academi

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Ilham Abo Hamoud