Ilham Yunus
Toronto,ON
Summary
Eager to leverage diverse customer service experience and technical aptitude in a dynamic IT environment to provide exceptional support and contribute to team success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Shoppers Drug Mart
06.2021 - 08.2021
- Provided exemplary customer service in fast-paced environments, ensuring customer satisfaction
- Handled diverse inquiries, resolved issues, and provided product recommendations
- Collaborated with team members to achieve organizational goals
- Managed merchandise and provided quality customer service
- Worked collaboratively within a team
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Met customer call guidelines for service levels, handle time and productivity.
Front Desk Receptionist
Upper Canada College
03.2023 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
High School Diploma -
Danforth Collegiate And Technical Institute
Toronto,ON06.2022
Bachelors of Information Technology - Information Technology
Ontario Tech University
Oshawa, ON04.2026
Skills
- Technical Support
- Troubleshooting
- Customer Relationship Management
- Team Collaboration
- Product Knowledge
- Appointment Scheduling
Certification
Network+ Certification, Demonstrates proficiency in networking principles and technologies.
Qualifications Summary
- Efficient multi-tasking ability which allows me to achieve goals set by leaders or my own initiative.
- Strong communication and problem-solving skills honed through various customer-facing roles.
- Proven ability to work effectively in team environments and independently.
- Understand the importance of projecting both a friendly and professional image while representing a company.
- Demonstrated aptitude for learning new technologies and systems.
- Network+ Certification holder.
Languages
English
Native or Bilingual
Timeline
Front Desk Receptionist
Upper Canada College
03.2023 - Current
Customer Service Representative
Shoppers Drug Mart
06.2021 - 08.2021
High School Diploma -
Danforth Collegiate And Technical Institute
Bachelors of Information Technology - Information Technology
Ontario Tech University
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