Ilham Moulhem
Mississauga,ON
Summary
Detail-oriented pharmacy student seeking to be an exceptional pharmacist soon in the future with the mission of providing patient-centred care and be patients advocate. Well-versed in fundamentals of medication compounding and formulation, drug inventory management and customer and patient records administration.
Overview
5
5
years of professional experience
Work History
Hospital Pharmacy Intern
King's College Hospital
Dubai, United Arab Emirates
01.2025 - 05.2025
- Interpreted and processed medication orders under supervision of pharmacist.
- Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.
- Analyzed prescribing trends to monitor compliance and prevent excessive usage.
- Reviewed packages and medication bottles for proper labeling before distributing to patients.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Worked with pharmacy technicians to expedite urgent requests.
- Shadowed the inpatient pharmacist manager and monitored how communication happens between the hospital, health care providers, and the pharmacist.
- I familiarized myself with different systems that the hospital, as well as the inpatient pharmacy, depends on, communicates through, and refers to for compounding IV medications.
- More experience gained with insurance and billing procedures.
Peer Tutor
Ajman University
Ajman, United Arab Emirates
08.2024 - 05.2025
- Developed lesson plans tailored to each student's unique learning style or abilities.
- Identified common issues encountered by students struggling academically and developed solutions accordingly.
- Motivated students by providing positive reinforcement throughout tutoring sessions.
- Demonstrated problem-solving strategies to help students develop independent learning skills.
- Conducted individual and group tutorials as needed to address specific academic needs of students.
- Advised faculty members on ways to improve curriculum design and overall effectiveness of courses.
- Created an encouraging environment that promoted active learning among participants.
- Researched relevant topics to enhance knowledge base for use in tutoring sessions.
- Assisted students in understanding concepts from their coursework and provided guidance on how to best approach the material.
- Participated in professional development activities such as workshops and seminars regarding teaching methods and new educational technologies.
- Provided feedback on writing assignments, helping students identify areas for improvement.
- Taught students how to study, take notes, and complete test questions.
- Conducted weekly review sessions for groups, improving comprehension of complex topics.
- Implemented interactive learning techniques to engage students and enhance retention.
- Facilitated one-on-one tutoring sessions in subject areas, enhancing students' understanding and performance.
- Encouraged critical thinking and problem-solving skills through guided discussion.
Pharmacy Assistant
Baxter CIVA Pharmacy Services
Mississauga, ON
08.2022 - 08.2023
- Ensured compliance with Good Production Practices (GPP), Standard Operating Procedures (SOPs), and health and safety regulations.
- Followed and documented audit trail logs, and completed scheduled temperature checks of incubators in the microbiology lab.
- Maintained and completed daily logs, including preparation logs, cleanroom supply checklists, and quality control records.
- Picked and organized medication components and supplies for IV admixture orders received from hospitals.
- Prepped and sterilized items using hydrogen peroxide vapor technology, following aseptic standards, before transferring to cleanrooms.
- Coordinated with cleanroom technicians to ensure timely and accurate delivery of prepped materials for sterile production.
- Retrieved finished compounded products from cleanrooms, inspected for integrity, labeling accuracy, particulates, or damages.
- Used internal labeling system to generate and apply patient-specific labels on final products.
- Identified and escalated any discrepancies, contamination, or compromised items to the supervising pharmacist for resolution.
- Boxed, packed, and organized completed IV products in compliance with cold chain protocols for driver pickup and hospital delivery.
- Demonstrated exceptional attention to detail and strong collaboration with pharmacists, technicians, and logistics teams.
Pharmacy Assistant
Origins Pharmacy & HomeHealthCare
Oakville, ON
08.2020 - 07.2022
- Developed professional maturity, empathy, and communication finesse while assisting a diverse hospital patient population.
- Gained sensitivity and clinical judgment in determining when to recommend OTC products, or escalate to a pharmacist, nutritionist, or home healthcare specialist for consultation.
- Handled patient profile creation and maintenance in Kroll Pharmacy Software, including the input of prescription and demographic data.
- Operated the front counter and processed patient transactions, including cash, credit, and insurance billing.
- Supported all areas of pharmacy workflow, including the dispensary, OTC section, compounding area, and home healthcare retail zone.
- De-escalated patient concerns and dealt with enraged patients professionally, turning difficult patient interactions into positive experiences.
- Balanced empathy with professionalism while explaining medication instructions, identifying red flags, and guiding patients in a respectful, compassionate manner.
- Assisted with post-operative discharge prescriptions as part of the “Meds to Beds” service, preparing medications, delivering them to patients' hospital beds, and providing procedural explanations.
- Guided patients to seek follow-up counseling with the pharmacist after discharge, emphasizing its importance, ensuring continuity of care, and medication safety.
- Collaborated effectively with pharmacists, physicians, and hospital discharge teams to ensure patients received their medications promptly and safely.
Education
Bachelor of Pharmacy - Pharmacy
Ajman University
United Arab EmiratesBachelor of Chemistry - Health Sciences
York University
TorontoSkills
- Exceptional verbal communication and public speaking
- Strong presentation skills (peer tutoring and patient education)
- Conflict resolution
- Professionalism under pressure
- Accurate data entry and prescription recordkeeping
- Patient profile management (Kroll Pharmacy System)
- EMR & Pharmacy Software Navigation
- Microsoft Excel, Word, and PowerPoint expert
- Medication management
- Regulatory compliance
- Pharmacology knowledge
- Quality control
- Cash handling and POS system operation
- Inventory management and stock preparation
- Fast learner with strong multitasking abilities
- Lifelong learner
Languages
English
Full Professional
Arabic
Native/ Bilingual
Accomplishments
- cGPA 4.0, awarded financial support for my exceptional academic performance.
- Active student participating in webinars, seminars, and conferences as activities outside academia.
- Peer tutor with certification as a trained peer tutor by the university's faculty.
- In addition, performing full-time motherhood to the most special toddler in the world who thanks to him I am the person I am today.
- A member of the Coursera platform, where I am learning in depth about different area of interest in science, leadership, and more, and earning specialization and honors degree in the courses I do.
Timeline
Hospital Pharmacy Intern
King's College Hospital
01.2025 - 05.2025
Peer Tutor
Ajman University
08.2024 - 05.2025
Pharmacy Assistant
Baxter CIVA Pharmacy Services
08.2022 - 08.2023
Pharmacy Assistant
Origins Pharmacy & HomeHealthCare
08.2020 - 07.2022
Bachelor of Pharmacy - Pharmacy
Ajman University
Bachelor of Chemistry - Health Sciences
York University