Ilhaam Gombilla
Thunder Bay,ON
Summary
Self motivated, result driven Manager bringing expertise in managing, planning, coordinating, and organizing a wide range of administrative activities in high volume, deadline-driven environment with ability to juggle and prioritize needs while ensuring speedy responses to logistics and business concerns. Reputable for handling unforeseen issues, and serving as a liaison to clients and external contacts. Excellent communication and technology skills with knowledge of Microsoft Word, Outlook, Excel and Access.
Overview
11
11
years of professional experience
Work History
General Manager
RILS COLDSTORE & DISPOSABLES
Tamale, NB
03.2021 - 12.2023
- Managed and tracked inventory
- Coordinated shipment of products
- Ensured proper storage conditions
- Trained and hired qualified applicants to fill in vacant position
- Analyzed business performance data and forecasted business results.
- Prepared monthly budget for the business.
- Ensured compliance with licensing agencies
Manager
CASA TOMATO RESTAURANT AND CAFE
Accra, AB
11.2020 - 03.2021
- Recruited, trained and supervised staff
- Planned menus
- Organized special events such as birthdays, dinners and parties for customers
- Ensured compliance, health and hygiene, and safety guidelines
- Liaised with suppliers and licensing authorities
- Kept financial records
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Ensured customer satisfaction and loyalty through enquiries.
Client Relationship Officer
ABNAZ GROUP OF COMPANIES
Accra
10.2019 - 10.2020
- Liaised between company and clients, communicated decisions, priorities and other relevant information to clients and other staff.
- motivated and mentored representatives to drive the company through network,
- Developed and improved business relationships by meeting with clients using strategic and organized approach.
- Delivered a sustainable income stream through meeting core sales target
- Listened to customer needs to identify and recommend best products and services.
- Presented commercial deals and information to strategic clients.
- Prepared monthly performance reviews of client accounts under my responsibility.
Administrative Assistant
CONSTRUTORA OAS GHANA LTD
Accra
08.2014 - 10.2017
- Served as an administrative assistant responsible for office supplies, scheduling deliveries, receiving orders and tracking inventory.
- Organized and maintained filing system and maintained an accurate calendar.
- Prepared account payable using Proteus Software
- Maintained effective communication via replying to emails and forwarding enquiries
- Coordinated travel arrangements as required to include hotel reservations, booking of air tickets and visa acquisition.
- Organized and coordinated meetings with stakeholders.
- Prepared, proof read and edited documents, correspondence, spreadsheets and reports as directed ensuring accuracy and meeting all established company standards with professionalism, confidentiality, and good judgment.
- Efficient and accurate data entry, recording and efficient delivery of administrative task.
Research Assistant
OFFICE OF PARLIAMENT, PARLIAMENT HOUSE
ACCRA
09.2013 - 07.2014
- Research for Parliamentary and Committee issues
- Supported constituency related campaigns
- Assisted in drafting correspondence, speeches,motions and reports
- Basic secretarial and administrative work for the research department
- Supported constituency casework
- Developed and maintained spreadsheets, questionnaires and research tools.
- Collaborated with other researchers in developing study designs, methods, and tools for data collection.
Office Assistant
OFFICE OF PARLIAMENT, PARLIAMENT HOUSE
ACCRA
09.2012 - 08.2013
- Copied, sorted and filed records of office activities and business transactions.
- Typed, formatted and edited correspondence and other documents.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized and coordinated meeting as required to include distribution of meeting materials
Education
Post Graduate Diploma - International Business Management
Confederation College of Applied Arts And Technology
Thunder Bay, ON01-2024
B.A. (Hons) Integrated Development Studies -
University for Development Studies
01.2012
Skills
- Client Relationship Management
- Communication skills
- Supervision and Training
- Management
- Team Player
- Administrative Skills
- Proposals Development
- Filing /Archiving
- Sales
- Budget Analysis
- Inventory Control
- Interpersonal Skills
Timeline
General Manager
RILS COLDSTORE & DISPOSABLES
03.2021 - 12.2023
Manager
CASA TOMATO RESTAURANT AND CAFE
11.2020 - 03.2021
Client Relationship Officer
ABNAZ GROUP OF COMPANIES
10.2019 - 10.2020
Administrative Assistant
CONSTRUTORA OAS GHANA LTD
08.2014 - 10.2017
Research Assistant
OFFICE OF PARLIAMENT, PARLIAMENT HOUSE
09.2013 - 07.2014
Office Assistant
OFFICE OF PARLIAMENT, PARLIAMENT HOUSE
09.2012 - 08.2013
Post Graduate Diploma - International Business Management
Confederation College of Applied Arts And Technology
B.A. (Hons) Integrated Development Studies -
University for Development Studies
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