Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ilene Salcido

Bakersfield

Summary

Dynamic Operations Supervisor with a proven track record at Grifols Biomat Plasma Center, excelling in performance monitoring and staff training. Adept at optimizing workflows and enhancing donor satisfaction through effective communication and safety oversight. Recognized for strong leadership and a typing certification of 71 wpm, ensuring efficient operations and team success.

Overview

13
13
years of professional experience

Work History

Operations Supervisor

Grifols Biomat Plasma Center
11.2023 - Current
  • Supervises daily operations to ensure compliance with safety and quality standards.
  • Trains and mentors staff on plasma collection procedures and best practices.
  • Monitors inventory levels and manages supply orders for operational needs.
  • Maintains open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Provides prompt attention to resolve complaint issues to ensure the satisfaction and safety between customer/employee relations.
  • Maintains consistent involvement and participation in all areas of production within the center.

Donor Center Specialist

Grifols Biomat Plasma Center
11.2022 - 11.2023
  • Cross-trained in all three areas of production: Donor Screening, Phlebotomy, and Plasma Processing.
  • Effectively navigated all areas of production to assist and promote workflow.
  • Monitored donor reactions during the donation process, providing care as needed.
  • Managed documentation and data entry in compliance with regulatory standards and internal protocols.
  • Assisted in training new staff on plasma collection procedures and best practices for donor care.
  • Collaborated with team members to maintain clean, organized workstations in accordance with health regulations.

Donor Center Technician

Grifols Biomat Plasma Center
01.2020 - 11.2022
  • Conducted donor screenings to ensure eligibility and safety compliance.
  • Operated and maintained plasma collection equipment effectively.
  • Assisted in training new staff on procedures and safety protocols.
  • Monitored donor reactions during the donation process, providing care as needed.
  • Increased donor satisfaction with thorough pre-donation screenings, ensuring eligibility and minimizing risks.

Cashier

Chevron
08.2017 - 01.2020
  • Processed customer transactions accurately and efficiently using point-of-sale system.
  • Maintained cleanliness and organization of checkout area to enhance customer experience.
  • Assisted customers by answering questions regarding products and services offered.
  • Managed cash drawer, ensuring accurate cash handling and balance at shift end.
  • Trained new cashiers on operational procedures and customer service standards.

Hostess

Joseph's Italian Restaurant
06.2016 - 08.2017
  • Greeted and seated guests promptly, ensuring a welcoming atmosphere.
  • Managed reservation system efficiently, optimizing table turnover.
  • Communicated effectively with kitchen and waitstaff to coordinate service flow.
  • Handled guest inquiries and concerns professionally, enhancing customer satisfaction.
  • Developed strong rapport with regular patrons, fostering loyalty and repeat business.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

Cashier

Food Maxx
01.2012 - 12.2014
  • Processed customer transactions efficiently, ensuring accurate handling of cash and credit payments.
  • Managed inventory levels, restocking shelves to maintain product availability for customers.
  • Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Education

High School Diploma -

Foothill High School
Bakersfield
06.2009

Skills

  • Operations management
  • Performance monitoring
  • Task delegation
  • Staff supervision
  • Team Training
  • Safety oversight
  • Customer relationship development
  • Workflow optimization
  • Typing Certification - 71 wpm

Timeline

Operations Supervisor

Grifols Biomat Plasma Center
11.2023 - Current

Donor Center Specialist

Grifols Biomat Plasma Center
11.2022 - 11.2023

Donor Center Technician

Grifols Biomat Plasma Center
01.2020 - 11.2022

Cashier

Chevron
08.2017 - 01.2020

Hostess

Joseph's Italian Restaurant
06.2016 - 08.2017

Cashier

Food Maxx
01.2012 - 12.2014

High School Diploma -

Foothill High School

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Ilene Salcido