ILENBARENEMEN EBEWEHELE
Belleville,Ontario
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Council For The Regulation Of Engr. In Nigeria
05.2010 - 12.2023
- Advocated for local business development by supporting new initiatives and promoting existing establishments.
- Promoted diversity and inclusion within the council by organizing workshops and training sessions for staff members.
- Improved community engagement by developing and implementing outreach programs.
- Resolved associate, tool, and service delivery issues revealed by statistical reports.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Associate
Gimax Industries Nigeria Limited
01.2008 - 02.2010
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Education
College Diploma - Social Service Worker
Loyalist College of Applied Arts And Technology
Belleville, ON04.2025
Post Graduate Diploma - Business Administration
National Open University of Nigeria
NIgeria02.2021
HIhger National Diploma - Marketing
Auchi Polytechnic Auchi
NIgeria06.2006
National Diploma - Marketing
Auchi Polytechnic Auchi
Nigeria10.2003
Skills
- Account Updates
- Documentation
- Service standard compliance
- Customer Account Management
- Inbound Call Management
- Route Management
- Time Management
- Good Interpersonal Relationship
- Work with or without supervision
- Product Promotion
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Languages
English
Full Professional
Timeline
Customer Service Representative
Council For The Regulation Of Engr. In Nigeria
05.2010 - 12.2023
Sales Associate
Gimax Industries Nigeria Limited
01.2008 - 02.2010
College Diploma - Social Service Worker
Loyalist College of Applied Arts And Technology
Post Graduate Diploma - Business Administration
National Open University of Nigeria
HIhger National Diploma - Marketing
Auchi Polytechnic Auchi
National Diploma - Marketing
Auchi Polytechnic Auchi
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