Summary
Work History
Education
Skills
Languages
Timeline
Generic

Ileene Ontiveros

Delano

Summary

Dynamic Clinical Medical Assistant Extern at Agile Occupational Medicine, adept in phlebotomy and patient education. Enhanced patient satisfaction through effective communication and meticulous care coordination. Proven ability to maintain HIPAA compliance while supporting diverse patient needs, contributing to improved health outcomes and streamlined office operations. Committed to excellence in patient care and teamwork.

Developed critical skills in fast-paced clinical environment, including patient interaction and medical documentation. Looking to transition into new field, leveraging strong organizational abilities and attention to detail. Dedicated to applying these transferrable skills to contribute effectively in new professional setting.

Work History

Clinical Medical Assistant Extern

Agile Ocupational Medicine
03.2025 - 04.2025
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Maintained strict compliance with HIPAA regulations, safeguarding sensitive patient information at all times.
  • Implemented infection control protocols, ensuring a safe and clean environment for patients and staff.
  • Performed phlebotomy procedures, skillfully collecting blood samples for laboratory analysis.
  • Administered vaccinations according to protocol, contributing to community health initiatives.
  • Provided pre-and post-operative care instructions to patients undergoing surgical procedures, supporting successful recoveries.
  • Collaborated with healthcare professionals to develop comprehensive treatment plans for patients.
  • Conducted EKG testing efficiently, aiding in the diagnosis of cardiovascular issues among patients.
  • Assisted in minor surgical procedures, providing reliable support to physicians during critical moments.
  • Increased patient satisfaction by addressing concerns promptly and professionally.
  • Prepared examination rooms, ensuring all necessary equipment and supplies were readily available for physicians.
  • Educated patients on medication administration, promoting proper usage and adherence to prescribed instructions.
  • Enhanced patient care by accurately recording medical histories and vital signs.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical chart reviews to confirm accuracy and completeness.
  • Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
  • Collected histories, vitals, and current complaints via patient interviews.
  • Welcomed patients and inquired about wellbeing since last treatment.
  • Prepared, administered and documented medications under direction of licensed medical provider.
  • Maintained clean and safe clinic environment to prevent injuries.
  • Communicated with patients and families to answer questions and provide reassurance.
  • Scheduled appointments and tests to coordinate patient care.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared lab specimens for diagnostic evaluation.
  • Completed EKGs and other tests based on patient presentation in office.
  • Taught patients about medications, procedures, and care plan instructions.
  • Oriented and trained new staff on proper procedures and policies.
  • Measured patient pulse oximetry.
  • Measured patient spirometry.
  • Followed appropriate procedures to minimize patient's exposure to radiation.

Education

Certificate -

San Joaquin Valley College
Visalia, CA
04-2025

High School Diploma -

Cesar E Chavez High School
Delano, CA
06-2022

Skills

  • HIPAA compliance
  • Verbal communication
  • Clinical documentation
  • Phlebotomy techniques
  • Patient scheduling
  • Immunization administration
  • Insurance verification
  • Specimen collection
  • Appointment management
  • Healthcare ethics
  • Sterile technique
  • EKG monitoring
  • Diagnostic testing
  • Medical billing
  • Lab equipment operation
  • Vital signs measurement
  • Vital signs monitoring
  • Active listening
  • Decision-making
  • Written and verbal communication
  • Patient confidentiality
  • Patient education and counseling
  • Infection control protocols
  • Patient transport
  • Patient care coordination
  • Instrument sterilization
  • Exam room preparation
  • Sterilization procedures
  • Cleaning and sanitation protocols
  • Medical procedure assistance
  • Room restocking
  • First aid and CPR certified
  • Willingness to learn
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Vital signs documentation
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Cleaning and sanitizing
  • Multitasking
  • Excellent communication
  • Clear communication
  • Organizational skills
  • Adaptability and flexibility
  • Operating EKG equipment
  • Updating medical records
  • Patient education

Languages

Spanish
Professional Working

Timeline

Clinical Medical Assistant Extern

Agile Ocupational Medicine
03.2025 - 04.2025

Certificate -

San Joaquin Valley College

High School Diploma -

Cesar E Chavez High School
Ileene Ontiveros