Ileene Bakus
Waterford ,MI
Summary
Proven leader with a track record of enhancing workflow and customer satisfaction at RCX Sports. Excels in staff training and mentoring, leveraging problem-solving and leadership skills to exceed goals. Skilled in warehouse operations and client relations, consistently improving order accuracy and team performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Fulfillment Supervisor
RCX Sports
03.2021 - Current
- Maintained compliance with company safety policies and called violations to attention of management.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Enhanced customer satisfaction levels by promptly addressing and resolving order-related issues.
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
- Cross-trained new associates on picking and filling orders for warehouse products.
- Developed employee training programs to enhance skill sets and improve overall team performance in the fulfillment center.
- Improved order accuracy by closely monitoring the picking and packing process in the fulfillment center.
- Played an instrumental role in achieving on-time delivery goals through careful planning and execution of daily tasks and responsibilities.
- Determined staffing needs, developing schedules to staff all shifts.
Picker/Packing Handler
Dough Masters
03.2018 - 04.2021
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
- Labeled boxes, crates and containers with accurate order information, destinations to minimize shipping errors.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Cashier
Zara
06.2019 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases and locate items.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Operated cash register to record transactions accurately and efficiently.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
High School Diploma -
Huron Valley Education
White Lake ,MI07.2022
Skills
- Work ethic
- Problem -solving
- Creativity
- Communication
- Flexibility
- Teamwork
- Leadership
- Active listening
- Multitask
- Product Packaging
- Warehouse Operations
- Staff Scheduling
- Client Prospecting
- Positive Attitude
- Attention to Detail
- Clear Communication
- Order picking and processing
- Customer Relations
- Staff Management
- Mentoring and training
- Basic Mathematics
- Staff Training
Languages
Arabic
Native or Bilingual
English
Professional Working
Timeline
Fulfillment Supervisor
RCX Sports
03.2021 - Current
Cashier
Zara
06.2019 - 07.2020
Picker/Packing Handler
Dough Masters
03.2018 - 04.2021
High School Diploma -
Huron Valley Education
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