Ilebe Wa-kaijuka
Regina,SK
Summary
I am a very friendly and dedicated customer service representative with a history of exceeding customer service expectations. I have the ability to remain calm and composed in a stressful situation and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
I am very hard working and very driven. I believe in going above and beyond for the company and assuring that all of our customers' needs are met.
This past year, I was enrolled at Avant-Garde College where I received my Esthetics Diploma.
I'm very excited to leave my mark in this incredibly exciting industry.
I'm a professional esthetician with a strong focus on skin health and beauty treatments with the ability to adapt to changing client needs while delivering exceptional results. I'm a collaborative team player known for reliability and effective communication. I'm skilled in facial treatments, skincare analysis, and product recommendations.
I'm experienced with providing comprehensive skincare services, including facials, eyebrow tints,eyelash tint and lifts and waxing. I utilize a client-focused approach to create customized treatment plans tailored to individual needs.
Overview
13
13
years of professional experience
Work History
Receptionist
Bassendowski Insurance
Regina, SK
03.2022 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Seasonal Receptionist
Saveway Taxes
Regina, SK
02.2022 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
Payment Services Officer
Service Canada
Regina, SK
08.2020 - 08.2021
- Reviewed client files, composed letters and sent off work items to different departments within the agency.
- Responded to all customer inquiries related to employment insurance benefits.
- Issued payments.
- Assisted claimants with original reports, as well, as amendments.
- Answered phone calls and directed the clients accordingly.
- Completed diverse tasks on a daily basis to serve claimants needs.
Membership Experience Director
YMCA of Regina
Regina, SK
05.2020 - 08.2020
- Communicated with members to determine best methods to resolve any and all billing issues.
- Interviewed, hired and trained new employees.
- In charge of all three YMCA membership services teams of Regina.
- In charge of corresponding with the general public, as well, as other departments within the
YMCA - Handled month end auditing
Membership Experience Supervisor
YMCA of Regina
Regina, SK
11.2017 - 05.2020
- Managed monetary transactions, including deposits and credit card transactions.
- Communicated with members to determine best methods to resolve any and all billing issues.
- Opened the facilities, counted the cash and prepared for the arrival of members.
- Trained new employees in procedures and policies in order to maximize team performance.
Customer Service Representative
YMCA of Regina
Regina, SK
06.2013 - 01.2015
- Audited all new memberships, cancels and assisted memberships.
- Communicated with members to determine best methods to resolve any and all billing issues.
- Opened the facilities, counted the cash and prepared for the arrival of members.
- Trained new employees in procedures and policies in order to maximize team performance.
- Performed several clerical duties.
ECE Teacher
Normanview Daycare/ Ruth M Buck School
Regina, SK
08.2009 - 12.2014
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Organized and led activities to promote physical, mental and social development.
- Stuck to daily routines to help children feel comfortable and promote development.
- Taught children foundational skills such as colors, shapes and letters.
- Worked with various age groups, ranging from toddlers to school age children and including a child with Autism.
Education
Esthetician Diploma
Avant-Garde College
Regina, SK11.2024
Classic Lashes Certification
Avant-Garde
Regina, SK11.2024
High School Diploma
Thom Collegiate High School
Regina, SK06.2008
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- File management
- Service-oriented mindset
Languages
English
Full Professional
Timeline
Receptionist
Bassendowski Insurance
03.2022 - 06.2022
Seasonal Receptionist
Saveway Taxes
02.2022 - 05.2022
Payment Services Officer
Service Canada
08.2020 - 08.2021
Membership Experience Director
YMCA of Regina
05.2020 - 08.2020
Membership Experience Supervisor
YMCA of Regina
11.2017 - 05.2020
Customer Service Representative
YMCA of Regina
06.2013 - 01.2015
ECE Teacher
Normanview Daycare/ Ruth M Buck School
08.2009 - 12.2014
Esthetician Diploma
Avant-Garde College
Classic Lashes Certification
Avant-Garde
High School Diploma
Thom Collegiate High School