ILEANIE GONZALEZ

Dedicated Culinary Specialist with 6 years of military service, recognized for reliability, energy, and a strong work ethic. Proven leader with exceptional problem-solving, communication, and team-development skills. Successfully led and mentored a team of six personnel, achieving full qualification in maintenance and job-specific requirements while maintaining a 100% success rate across four quarterly inspections over a one-year period. Demonstrated commitment to excellence through additional responsibilities, including training and qualifying 12 personnel in Basic and Advanced First Aid, contributing to a 96% success rate during a ship-wide FSOM inspection. Recipient of three Navy and Marine Corps Achievement Medals (NAMs) and one Letter of Appreciation (LOA) for outstanding performance, leadership, and mission accomplishment.

Maintained strict compliance with health regulations, sanitation requirements, and food safety standards in all food preparation and service operations.

Managed the ordering, receipt, onload, and wall-to-wall inventory of over $500,000 in food supplies and more than $5 million in shipboard repair parts, ensuring accurate accountability, operational readiness, and uninterrupted mission support.

Instructed more than 150 training courses and administered over 70 qualification examinations, successfully developing and certifying personnel while enhancing mission readiness, operational effectiveness, and workforce proficiency aboard ship.

Conducted facility tours for prospective members, highlighting equipment, amenities, and services to drive membership growth and increase client engagement.

Educated potential and current members on fitness programs, membership packages, and available services, helping customers select options that best met their needs.

Delivered exceptional customer service by addressing member questions, concerns, and requests in a timely and professional manner, fostering member satisfaction and retention.

Collaborated with team members to achieve and exceed sales goals through proactive outreach, relationship building, and customer-focused solutions.

Processed membership enrollments, renewals, and administrative documentation while maintaining accurate records and ensuring a seamless customer experience.

Built and maintained strong customer relationships, generating repeat business, referrals, and increased membership sales.

Conducted market and competitor research to analyze pricing strategies, service offerings, and sales techniques, contributing to improved sales approaches and competitive positioning.

Crew Leader | Wendy's

Supervised and coordinated daily operations for a team of 10–15 crew members during high-volume shifts, ensuring efficient service, productivity, and customer satisfaction.

Recognized as one of the youngest crew leaders, demonstrating strong leadership, accountability, and the ability to manage diverse teams in a fast-paced environment.

Trained and mentored new employees on operational procedures, customer service standards, food safety practices, and company policies, improving workforce readiness and performance.

Monitored tasks to ensure achievement of operational goals and adherence to quality and performance standards.

Implemented and enforced cleaning, sanitation, and food safety protocols to maintain compliance with health regulations and workplace standards.

Resolved customer concerns and complaints professionally and efficiently, enhancing guest satisfaction and strengthening customer relationships.

Fostered a positive team environment by addressing employee concerns, mediating conflicts, and maintaining professional working relationships among staff members.

Monitored employee performance, provided coaching and constructive feedback, and supported continuous improvement efforts to enhance team effectiveness.

Enforced workplace safety requirements and operational procedures, promoting a safe and productive work environment.

Crew Member | Pizzeria

Provided excellent customer service by accurately taking orders, answering customer questions, and resolving concerns in a professional manner.

Collaborated with team members to deliver efficient service during high-volume periods, helping maintain productivity and customer satisfaction.

Prepared and served food promptly and accurately, contributing to positive guest experiences and repeat business.

Maintained a clean, organized, and sanitary kitchen and dining environment, ensuring compliance with food safety and health standards.

Operated commercial kitchen equipment, including ovens, slicers, and fryers, while adhering to safety procedures and operational guidelines.

Assisted in training new employees on food preparation techniques, food safety practices, and workplace procedures.

Performed cashier responsibilities, including processing transactions, handling cash, and providing accurate change while maintaining excellent customer interactions.

Completed opening and closing duties, including workstation setup, inventory restocking, equipment cleaning, and facility preparation for daily operations.