Ileana Gonzalez
Los Angeles
Summary
Achieved increased client satisfaction and retention by implementing personalized massage therapies that addressed individual health needs. Contributed to membership growth through effective client engagement and service excellence. Practiced as a massage therapist for 3 years.
Overview
6
6
years of professional experience
Work History
Massage Therapist
Massage Matters
Irvine, CA
11.2022 - Current
- Administered Swedish deep tissue and sports massages tailored to client needs.
- Cultivated and sustained a loyal client base through effective rebooking strategies.
- Assisted in achieving high patient satisfaction rates through effective communication and support. Aided in enhancing patient care outcomes by collaborating with healthcare teams.
- Facilitated discussions regarding body treatment needs and expectations with clients.
- Assisted clients with myofascial decompression techniques to alleviate pain and improve mobility. Supported practitioners in applying cupping therapy for enhanced recovery and relaxation. Collaborated with team members to ensure effective treatment plans for clients.
- Executed instrument-assisted soft tissue mobilization techniques to enhance patient recovery.
- Resolved client concerns related to discomfort or pain prior to initiating sessions.
- Guided clients in post-treatment care strategies and recommended necessary follow-up sessions.
- Conducted thorough assessments to identify areas of tension in soft tissues through palpation and manual techniques.
Massage Therapist Intern
Sure Careland Chiropractor
Artesia, CA
07.2022 - 10.2022
- Developed customized massage plans tailored to individual physical condition histories and current concerns.
- Facilitated client stress relief by employing advanced massage techniques to release muscle tension.
- Ensured cleanliness, safety, and organization of work environment.
- Facilitated client communication to assess physical conditions and symptoms.
- Administered trigger point therapy to alleviate targeted pain and dysfunction.
- Facilitated patient recovery from injuries through targeted massage therapy to enhance mobility and alleviate pain.
PTA/MT
American College of Healthcare and Technology
Huntington Park, CA
11.2021 - 10.2022
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Perform Swedish, deep tissue, reflexology, and hot stone massage.
- Assisted in many scrubs, facials, and treatments.
- Schedule appointments, answer phones, and meet and greet patients.
- Participated in a variety of campus events, such as career fairs.
- Educated patients on how to properly perform home exercises.
- Protected confidential documents to prevent unauthorized access.
- Maintained accurate records of patient progress, including vital signs, range-of-motion measurements and other relevant information.
Body Sculptor Practitioner/Owner
Kitty's Kontouring
Artesia, CA
10.2019 - 2025
- Leveraged expertise in Vagaro to optimize scheduling and client management processes.
- Assisted in performing ultrasound cavitation procedures to support clients in achieving body contouring goals. Collaborated with team members to maintain a clean and safe treatment environment. Provided guidance to clients on post-treatment care for optimal results.
- Assisted in providing wood therapy sessions to clients. Supported clients in achieving relaxation and stress relief through targeted techniques. Maintained a clean and organized workspace for optimal client experience.
- Assisted clients with manual lymphatic massage techniques to promote relaxation and improve circulation. Supported individuals in achieving wellness goals through targeted massage sessions. Provided guidance on post-massage care to enhance overall benefits.
- Administered pre- and post-operative massages to enhance patient recovery.
- Administered fibrosis treatment protocols to enhance patient recovery.
- Administered scar tissue treatment protocols to enhance patient recovery.
- Facilitated client communication to identify objectives and conducted comprehensive assessments.
- Guided clients in formulating effective dietary plans and nutritional guidelines.
- Guided customers in selecting products tailored to individual needs and treatment plans.
- Facilitated collaboration among owners to drive joint ventures and optimize resource sharing.
- Cultivated and sustained relationships with existing clients through exceptional customer service.
Education
No Degree - Pre- And Perinatal Massage Therpay
Sparrow Harrington
Certified - Manual Lymphatic Drainage (Vodder Technique)
Academy of Lymphatic Studies
Sebastian, FL02.2024
Some College (No Degree) - Massage Therapist And Physical Therapy Aid
American College of Healthcare
CA10.2022
Skills
- Facilitated collaborative efforts among team members to achieve project goals
- Executed multiple tasks simultaneously to enhance operational efficiency
- Facilitated communication and collaboration in Spanish to enhance team effectiveness
- Demonstrated consistent reliability in delivering high-quality results
- Demonstrated exceptional drive and commitment to achieving goals
- Assisted in maintaining a clean and organized appearance Contributed positive energy to team dynamics Supported colleagues in achieving a collaborative work environment
- Demonstrated commitment to continuous learning and skill development through proactive engagement with feedback
- Executed problem-solving strategies to identify and resolve operational challenges
- Demonstrated flexibility in adjusting to changing priorities and environments
- Implemented strategies to enhance client retention and foster long-term relationships
- Executed manual lymphatic drainage techniques to enhance patient recovery and well-being
Timeline
Massage Therapist
Massage Matters
11.2022 - Current
Massage Therapist Intern
Sure Careland Chiropractor
07.2022 - 10.2022
PTA/MT
American College of Healthcare and Technology
11.2021 - 10.2022
Body Sculptor Practitioner/Owner
Kitty's Kontouring
10.2019 - 2025
Certified - Manual Lymphatic Drainage (Vodder Technique)
Academy of Lymphatic Studies
Some College (No Degree) - Massage Therapist And Physical Therapy Aid
American College of Healthcare
No Degree - Pre- And Perinatal Massage Therpay
Sparrow Harrington