Ilaria Rizzo
Dollard-Des-Ormeaux
Summary
Personable and upbeat, bringing strong interpersonal skills and positive attitude to customer interactions. Able to identify customer needs and provide tailored recommendations. Dedicated to driving sales and enhancing customer satisfaction.
Offering strong foundation in communication and adaptability, ready to learn and grow in retail environment.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Dynamite (Fairview Mall)
03.2024 - 06.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Greeted customers and provided excellent customer service.
Language Tutor
Dawson College
09.2023 - 12.2023
- Demonstrated patience and flexibility when working with students facing challenges in grasping the language.
- Promoted a positive attitude towards learning languages by sharing personal experiences and cultural insights related to the subject matter.
- Developed personalized lesson plans to cater to individual student needs, resulting in improved language proficiency.
- Conducted immersive conversation sessions, strengthening students'' spoken fluency and listening comprehension skills.
- Expanded students'' vocabulary knowledge by introducing new words related specifically to their interests or career goals.
Shop Seller
Les Jardins Du Marché De L’ouest (Marché De L’Oues
06.2023 - 08.2023
- Helping people pick the right flowers
- Collaborated with team members to maintain a clean, organized, and visually appealing store environment
- Adapted quickly to new product releases or changes in-store policies while maintaining professionalism under changing circumstances
- Listened to customer needs and desires to identify and recommend most suitable flowers and vegetables
- Recommended complementary purchases to customers, increasing revenue.
- Carrying the purchases to the car
- Communicating with customers and adhere to their preferences
Shop Assistant
Mievic
12.2022 - 01.2023
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
Shop Assistant
Verdissima
06.2019 - 08.2019
- Cleaning the store
- Co-responsible for stores social medias
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
Education
ALC Program (Arts, Languages, Communication) - Language And Literacy Education
Dawson College
Montreal, QC12.2024
International Baccalaureate program (IB) -
St Thomas Highschool
Montreal, QC06.2022
Skills
- Trilingual (English, French, Italian)
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Retail Sales
- Reliability and punctuality
- Relationship Building
- Professional Appearance
Hobbies and Interests
- Fashion
- Cosmetics
- Music
- Nail Art
Availability
Friday and Sunday
Languages
Italian
Native or Bilingual
English
Native or Bilingual
French
Professional Working
Spanish
Limited Working
Hobbies
I've always been into fashion since young as well as cosmetics. I grew a passion for nail art and I am a self taught nail tech.
I'm fascinated by languages and know a few words of different ones like: Portuguese, Russian and Arabic.
Music goes along with my life everywhere I am as my headphones are a part of me.
Timeline
Retail Sales Associate
Dynamite (Fairview Mall)
03.2024 - 06.2024
Language Tutor
Dawson College
09.2023 - 12.2023
Shop Seller
Les Jardins Du Marché De L’ouest (Marché De L’Oues
06.2023 - 08.2023
Shop Assistant
Mievic
12.2022 - 01.2023
Shop Assistant
Verdissima
06.2019 - 08.2019
ALC Program (Arts, Languages, Communication) - Language And Literacy Education
Dawson College
International Baccalaureate program (IB) -
St Thomas Highschool
Similar Profiles
Adea pacolliAdea pacolli
Retail Keyholder at DynamiteRetail Keyholder at Dynamite
Kenza TiendrebeogoKenza Tiendrebeogo
Seasonal Sales Associate at DynamiteSeasonal Sales Associate at Dynamite
Akalia MillerAkalia Miller
Key Holder Supervisor at DynamiteKey Holder Supervisor at Dynamite