Ilana Vainshtein
Thornhill,ON
Summary
Currently working as an Assistant property manager at a high rise condominium comprising of 543 units as well as 11 commercial units. Ensured compliance with regulatory authorities (Acmo 2000).Offering excellent skills in customer service and problem solving. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously.
Overview
12
12
years of professional experience
Work History
Assistant Property Manager
ICC Property Management
Markham, ON
08.2022 - Current
- Use direct communication with residents such as letters, newsletters and announcements through Condo Control Central.
- Provide a high standard of resident relations by ensuring problems are rectified in a prompt,effective and cost efficient manner.
- Receive and process all invoices using Yardi.
- Ensure proper and timely collection of common element fees.
- Obtain quotes and schedule contractors.
- Help organize and attend monthly Board meetings.
- Overseeing and the timely and successful completion of maintenance requests.
- Maintain, organize and update resident files and records.
- Following up on delinquent tenants and coordinated collection procedures.
- Coordinating move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in contractors, and other support services.
- Assist in planning and organizing large projects such as underground sprinkler line restoration and kitchen stack cleanout installation.
Office Manager, Security Supervisor
Nationwide Security Ltd
Richmond Hill, ON
01.2016 - 09.2020
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeted public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
- Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
- Scheduled interviews and meetings.
- Recruited, hired, trained and supervised staff.
- Completed data entry, tracked resumes and maintained applicant tracking system.
- Coordinated office inventory by restocking supplies and placing purchase orders.
- Prepared payroll including uniform deductions prior to being handed over to accounting department.
- Assisted in scheduling.
- Kept employee files up to date including valid certification.
- Completed and submitted Records Of Employment.
- Oversaw team of security guards and managed scheduling and performance evaluations.
Office Manager
Equilease
Toronto, ON
11.2018 - 05.2019
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Kept physical files and digitized records organized for easy updating and retrieval by any team member with access.
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
- Received, screened and routed incoming calls.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Scheduled office meetings and client appointments.
- Sent out welcome packages to new customers.
- Opener, sorted, distributed incoming mail/parcels
- Uploaded documents to Sales Force.
- Continuously evaluated processes to improve productivity and efficiency.
- Assisted Operations Manager in the balance of workloads and optimization of resources as required.
Security Supervisor
Sword Security Toronto
Toronto, ON
08.2014 - 04.2016
- Supervised grounds, employee entrances and exits and security guards on duty.
- Monitored property and investigated any areas of suspicion.
- Supervised a team of security personnel.
- Trained new employees.
- Crowd control (approximately 20,000 guests)
Administrative Assistant
Wincon Security
Toronto, ON
08.2012 - 01.2014
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail
- Standard on boarding of new employee's
- Screened applicant resumes and coordinated both phone and in-person interviews
- Maintained office inventory by ordering supplies in a timely manner.
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
- Set up conference rooms, technology and materials to facilitate meetings.
Education
Property Management And Administration Certificate -
Humber College
Toronto, ON08.2021
Security Guard/ Private Investigator License -
Ontario Security Training
2012
High School Diploma -
O.S.S.D.
06.2000
Skills
- Yardi
- Database management
- Supervising staff
- Office management
- Strong Communication Skills
- Tenant issue resolution
- Payment Collection
- Policy Enforcement
- Building Maintenance Knowledge
- Regulatory compliance
- Spoken languages: Hebrew and Russian
- Scheduling
- Excellent multi-tasking ability
- Organizational skills
- Ability to work under pressure
Timeline
Assistant Property Manager
ICC Property Management
08.2022 - Current
Office Manager
Equilease
11.2018 - 05.2019
Office Manager, Security Supervisor
Nationwide Security Ltd
01.2016 - 09.2020
Security Supervisor
Sword Security Toronto
08.2014 - 04.2016
Administrative Assistant
Wincon Security
08.2012 - 01.2014
Property Management And Administration Certificate -
Humber College
Security Guard/ Private Investigator License -
Ontario Security Training
High School Diploma -
O.S.S.D.