Ilana Vainshtein
Thornhill,ON
Summary
Currently working as an Assistant property manager at a high rise condominium comprising of 543 units as well as 11 commercial units. Ensured compliance with regulatory authorities (Acmo 2000).Offering excellent skills in customer service and problem solving. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously.
Overview
12
12
years of professional experience
Work History
Assistant Property Manager
ICC Property Management
2022.08 - Current
- Use direct communication with residents such as letters, newsletters and announcements through Condo Control Central.
- Provide a high standard of resident relations by ensuring problems are rectified in a prompt,effective and cost efficient manner.
- Receive and process all invoices using Yardi.
- Ensure proper and timely collection of common element fees.
- Obtain quotes and schedule contractors.
- Help organize and attend monthly Board meetings.
- Overseeing and the timely and successful completion of maintenance requests.
- Maintain, organize and update resident files and records.
- Following up on delinquent tenants and coordinated collection procedures.
- Coordinating move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in contractors, and other support services.
- Assist in planning and organizing large projects such as underground sprinkler line restoration and kitchen stack cleanout installation.
Office Manager, Security Supervisor
Nationwide Security Ltd
2016.01 - 2020.09
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeted public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
- Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
- Scheduled interviews and meetings.
- Recruited, hired, trained and supervised staff.
- Completed data entry, tracked resumes and maintained applicant tracking system.
- Coordinated office inventory by restocking supplies and placing purchase orders.
- Prepared payroll including uniform deductions prior to being handed over to accounting department.
- Assisted in scheduling.
- Kept employee files up to date including valid certification.
- Completed and submitted Records Of Employment.
- Oversaw team of security guards and managed scheduling and performance evaluations.
Office Manager
Equilease
2018.11 - 2019.05
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Kept physical files and digitized records organized for easy updating and retrieval by any team member with access.
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
- Received, screened and routed incoming calls.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Scheduled office meetings and client appointments.
- Sent out welcome packages to new customers.
- Opener, sorted, distributed incoming mail/parcels
- Uploaded documents to Sales Force.
- Continuously evaluated processes to improve productivity and efficiency.
- Assisted Operations Manager in the balance of workloads and optimization of resources as required.
Security Supervisor
Sword Security Toronto
2014.08 - 2016.04
- Supervised grounds, employee entrances and exits and security guards on duty.
- Monitored property and investigated any areas of suspicion.
- Supervised a team of security personnel.
- Trained new employees.
- Crowd control (approximately 20,000 guests)
Administrative Assistant
Wincon Security
2012.08 - 2014.01
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail
- Standard on boarding of new employee's
- Screened applicant resumes and coordinated both phone and in-person interviews
- Maintained office inventory by ordering supplies in a timely manner.
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
- Set up conference rooms, technology and materials to facilitate meetings.
Education
Property Management And Administration Certificate -
Humber College
Toronto, ON08.2021
Security Guard/ Private Investigator License -
Ontario Security Training
2012
High School Diploma -
O.S.S.D.
06.2000
Skills
- Yardi
- Database management
- Supervising staff
- Office management
- Strong Communication Skills
- Tenant issue resolution
- Payment Collection
- Policy Enforcement
- Building Maintenance Knowledge
- Regulatory compliance
- Spoken languages: Hebrew and Russian
- Scheduling
- Excellent multi-tasking ability
- Organizational skills
- Ability to work under pressure
Timeline
Assistant Property Manager
ICC Property Management
2022.08 - Current
Office Manager
Equilease
2018.11 - 2019.05
Office Manager, Security Supervisor
Nationwide Security Ltd
2016.01 - 2020.09
Security Supervisor
Sword Security Toronto
2014.08 - 2016.04
Administrative Assistant
Wincon Security
2012.08 - 2014.01
Property Management And Administration Certificate -
Humber College
Security Guard/ Private Investigator License -
Ontario Security Training
High School Diploma -
O.S.S.D.
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