Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ilana Noureev

Dugald,MB

Summary

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Known for reliability and fostering positive work environment.

Overview

8
8
years of professional experience

Work History

Real Estate Agent

REAL BROKER
09.2024 - Current
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Communicated with clients to understand property needs and preferences.
  • Advised clients on market conditions and property value for informed decision-making.

Real Estate Agent

Exp Realty
04.2022 - 10.2023
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Advertised client properties through websites, social media, and real estate guides.
  • Communicated with clients to understand property needs and preferences.
  • Compared recently sold area properties to determine competitive market prices.
  • Built lasting relationships with fellow agents, brokers, attorneys, inspectors, and other industry professionals to create an extensive professional network that benefited clients.

Customer Service Cashier

Vickar Automotive Group
07.2017 - 07.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Conducted thorough price checks for customers, guaranteeing transparency and accuracy in transactions.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Acted as first point of contact and set appointments for prospective clients.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
  • Processed claim paperwork and followed up on missing information to complete processing.
  • Maintained detailed service and customer records.
  • Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.

Real Estate Agent

Vanguard LTD
02.2021 - 04.2022
  • Negotiated, facilitated, and managed real estate transactions.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Advertised client properties through websites, social media, and real estate guides.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Communicated with clients to understand property needs and preferences.

Education

High School Diploma -

Dakota Collegiate
Winnipeg
06-2012

Skills

  • Strong organizational skills
  • Customer service
  • Excellent teamwork
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Works well independently and with a team
  • Administrative support
  • Refund handling
  • Client management
  • Customer focus
  • Payment processing

Languages

English
Hebrew
Russian

Timeline

Real Estate Agent

REAL BROKER
09.2024 - Current

Real Estate Agent

Exp Realty
04.2022 - 10.2023

Real Estate Agent

Vanguard LTD
02.2021 - 04.2022

Customer Service Cashier

Vickar Automotive Group
07.2017 - 07.2022

High School Diploma -

Dakota Collegiate

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Ilana Noureev