Ilan Livshits
Summary
Learning Transformation Consultant with 15 years of experience delivering enterprise technology training programs. Proven ability to translate complex concepts into practical, role-based learning experiences. Partnered with key stakeholders to deploy programs that led to significant team productivity and employee performance gains.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Lead Trainer – AI & Digital Skills Training
Government of New Brunswick
10.2025 - Current
- Facilitated role-based training sessions to non-technical audiences on generative AI tools (Copilot & ChatGPT) including prompting techniques and responsible AI usage.
- Developed and delivered 8 province-wide virtual training sessions to ~50 service providers on using new Salesforce CRM suite, leading to less invoicing errors and significant administrative cost savings.
- Created 10 interactive eLearning modules in Articulate Rise 360 on topics including 'AI Prompting' 'Cybersecurity Fundamentals' and 'Microsoft 365 Digital Literacy'.
- Partnered with HR and IT experts to implement Zapier-based workflow automations, reducing manual emailing efforts and improving efficiency in onboarding and training tracking.
L&D Designer/Developer
TD Bank (North American Customer Operations Modernization)
02.2025 - 10.2025
- Developed Storyline simulations that reduced customer service resolution times by ~15%.
- Ensured WCAG 2.1 and JAWS screen-reader compliance to support 2,000+ diverse learners.
- Enhanced eLearning evaluations using Copilot Studio to augment realism and content retention.
- Refined Video tutorials by working with SMEs to update content on procedural and regulatory steps.
- Completed 115 French translations for accessibility needs of 7,500+ Francophone employees.
Training Lead & Facilitator
Enercare (IFS Field Service Management Project)
04.2024 - 02.2025
- Fully deployed a 3-month training program including eLearning modules, simulations, and instructor-led courses for managers and dispatchers, leading to business readiness upon go-live.
- Developed a Microsoft Copilot-powered training evaluation framework, identifying performance gaps and improving learning outcomes for 40% of learners by providing refresher content.
- Designed role-based scenarios for 8 manager personas across 4 business lines, aligning training to real workflows to drive cloud adoption and ensure upskilling of change-resistant employees.
International Operations Training Manager
Canadian Red Cross
05.2022 - 04.2024
- Conducted virtual train-the-trainer to 25 facilitators on adult learning and learning analytics.
- Facilitated classroom training delivery for 450 humanitarians deploying to international missions.
- Led a team of 2 coordinators, 3 instructional designers, and 1 supervisor to meet project objectives.
- Advised Directors on blended learning strategy using ADDIE, storyboarding, and hybrid delivery.
Management Consultant
Accenture (Talent & Organization Practice)
01.2015 - 01.2022
- Change Management & Training Consultant with Enbridge, managing enterprise level training and communications plan to drive change 'buy-in' of 2,000 technicians, engineers, and field staff.
- Senior Learning Consultant with TD Bank overseeing Financial Advisor Training Design impacting 1100 Canadian Branches and delivering 10 classroom courses to end-users via Adobe Captivate.
- Digital Learning Consultant with Air Canada responsible for designing 40-course curriculum to 13,000 employees across all Canadian airports, with key recognition from Accenture leadership.
- Systems Learning Specialist with OMERS Pension Fund undergoing Oracle ERP & Salesforce CRM implementation - Deployed an Instructor-Led Training Program to 300 end-users in 7 departments.
Education
Bachelor of Arts – Honours - Economics
Wilfrid Laurier University
01-2013
Skills
- Enterprise-level Training Design, Development & Delivery
- High Quality Content Development
- Virtual and In-Person Classroom Training Facilitation
- Articulate RISE & Storyline for modules and evaluations
- System Simulations & Interactive Microlearning
- Excellent Video Tutorials with Camtasia & ElevenLabs
- ELearning Standards: SCORM, JAWS, WCAG
- GenAI Tools: ChatGPT & Claude
- Automation Tools: Zapier, Copilot Studio, MS Playwright
Accomplishments
- Saved 100+ hours of manual data entry by automating training data creation using AI scripts.
- Integrated GenAI tools into entire organizational workflows to optimize employee efficiency and client relationships.
- Trained dozens of user roles to ensure highest organizational ROI from system implementation
Certification
- Microsoft AI Transformation Udemy
- Generative AI Essentials Coursera
- The ADDIE Model for Instructional Design Association for Talent Development
- Adult Learning Theory LinkedIn Learning
Timeline
Lead Trainer – AI & Digital Skills Training
Government of New Brunswick
10.2025 - Current
L&D Designer/Developer
TD Bank (North American Customer Operations Modernization)
02.2025 - 10.2025
Training Lead & Facilitator
Enercare (IFS Field Service Management Project)
04.2024 - 02.2025
International Operations Training Manager
Canadian Red Cross
05.2022 - 04.2024
Management Consultant
Accenture (Talent & Organization Practice)
01.2015 - 01.2022
Bachelor of Arts – Honours - Economics
Wilfrid Laurier University