Ikwinder Kaur
Kitchener,ON
Summary
Reliable and friendly Customer Service Associate with over two years of experience who quickly learns and masters new concepts and skills. Passionate about helping customers and creating satisfying shopping experiences, seeking to contribute to Claire's as a Part-Time Manager/3rd Key Holder. Proven ability to provide excellent customer service, support retail operations, and maintain an inviting store atmosphere.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Home Depot
Kitchener, Ontario, Canada
03.2023 - Current
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
- Trained new associates in customer service protocols, elevating overall team's performance.
Office Assistant
House Of Beauty Salon
Punjab, India
01.2021 - 12.2022
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.
Education
Graduate Certificate - Mobile Solutions Development
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2024
Bachelor of Science - Computer Science
Lovely Professional University
Punjab, India06.2022
Skills
- Customer Service
- Customer Support
- Product Knowledge
- Appointment Scheduling
- Clerical Support
- Product and service solutions
- Stock replenishment
- Team Collaboration
- Complaint Handling
- Customer Complaint Resolution
- Problem Resolution
- POS System Operation
- Refunds and exchanges
- Complex Problem-Solving
- Employee Management
- Multi-Line Phone Systems
- Cross-Functional Team Collaboration
Languages
English
Native or Bilingual
Timeline
Customer Service Associate
Home Depot
03.2023 - Current
Office Assistant
House Of Beauty Salon
01.2021 - 12.2022
Graduate Certificate - Mobile Solutions Development
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Computer Science
Lovely Professional University