IKRAN FARAH
Ottawa,Canada
Summary
Experienced and highly organized Employee Experience Coordinator with over 5 years in fast-paced environments, skilled in facilitating onboarding, employee engagement, and HR administrative tasks. Proven track record in enhancing employee experiences by managing preboarding, onboarding, and departure processes, while supporting employee inquiries and documentation. Strong interpersonal, communication, and multitasking abilities with a people-centric approach. Detail-oriented with a passion for creating a positive and inclusive workplace.
Overview
7
7
years of professional experience
Work History
Candidate Eligibility Coordinator
Royal College of Physicians and Surgeons
05.2024 - 02.2025
- Delivered a seamless onboarding experience by managing application processing and preboarding activities
- Communicated with applicants and program directors, ensuring timely responses and accurate documentation
- Created case summaries and collaborated with team members to support informed decision-making
- Responded to inquiries via email and phone, enhancing applicant satisfaction and ensuring process compliance
- Prepared and verified letters and forms, ensuring compliance and supporting HR operations
Complaint Officer
Bereavement Authority of Ontario
10.2023 - 03.2024
- Investigated complaints and provided solutions in line with company policies and regulations
- Managed communications with clients and drafted decision letters with accuracy and attention to detail
- Facilitated inquiries through effective communication and ensured adherence to regulatory timelines
Membership Experience Associate
College of Psychologists of Ontario
01.2021 - 01.2023
- Led the onboarding process for new members, including facilitating membership renewals and processing inquiries
- Supported the Quality Improvement Program to enhance operational efficiency and patient care
- Coordinated and documented meetings, managing logistics and correspondence for internal/external events
- Maintained accurate member records and ensured compliance with college regulations
Human Resources Specialist
Association of Ontario Midwives
01.2018 - 01.2021
- Managed recruitment, onboarding, and employee relations, ensuring smooth transitions for new hires
- Administered employee benefits, including payroll and HR documentation, supporting a positive employee experience
- Developed and implemented HR policies, fostering a culture of engagement and inclusivity
- Organized internal employee events, contributing to a collaborative and supportive workplace environment
Education
Management Certificate in Human Resources
Carleton University
Ottawa, ON02-2024
Certificate - Customer Relationship Management
Humber College
01.2019
Bachelor of Applied Science - Public Health/Health Policy
Ryerson University
01.2018
Skills
- Onboarding and Preboarding Coordination
- Employee Experience Management
- HR Documentation and Payroll Support
- Talent Acquisition Administration
- Relationship-Building and Communication
- Event Coordination and Support
- Data Analytics and Reporting
Timeline
Candidate Eligibility Coordinator
Royal College of Physicians and Surgeons
05.2024 - 02.2025
Complaint Officer
Bereavement Authority of Ontario
10.2023 - 03.2024
Membership Experience Associate
College of Psychologists of Ontario
01.2021 - 01.2023
Human Resources Specialist
Association of Ontario Midwives
01.2018 - 01.2021
Bachelor of Applied Science - Public Health/Health Policy
Ryerson University
Management Certificate in Human Resources
Carleton University
Certificate - Customer Relationship Management
Humber College
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