Summary
Overview
Work History
Education
Skills
Additional Information
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Timeline
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IKRAN ALI JAMA

Toronto,Canada

Summary

Dynamic Customer Service Representative with a proven track record at Safaricom Ltd., excelling in client communications and problem-solving. Recognized for consistently surpassing performance targets while effectively managing scheduling and document administration. Adept at utilizing CRM software to enhance service delivery and foster team collaboration.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Safaricom Ltd.
, Kenya
03.2019 - 02.2022
  • Company Overview: Kenya
  • Managed daily customer inquiries via phone, email, and in-person, ensuring high satisfaction.
  • Supported administrative tasks, including recordkeeping, client follow-ups, and service scheduling.
  • Collaborated with internal teams to resolve technical and account-related issues efficiently.
  • Consistently exceeded customer service and operational performance targets.
  • Kenya

Education

Diploma - Network Administration

Academy of Learning College
Toronto, ON
08.2023

High School Diploma -

Rabbani High School
Nairobi, Kenya
11.2016

Skills

  • Office administration & document management
  • Scheduling & calendar coordination
  • Customer service & client communications
  • Microsoft Office (Word, Excel, Outlook)
  • CRM software & data entry
  • Problem-solving & conflict resolution
  • Team collaboration & adaptability

Additional Information

English, Professional, Somali, Bilingual, Kiswahili, Bilingual, Immediate start, flexible schedule

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Availability: Immediate start, flexible schedule

Timeline

Customer Service Representative

Safaricom Ltd.
03.2019 - 02.2022

Diploma - Network Administration

Academy of Learning College

High School Diploma -

Rabbani High School

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IKRAN ALI JAMA