Ikjot Singh
Calgary
Summary
Results-driven finance graduate with over four years of experience in customer service, retail management, and marketing within fast-paced environments. Excelled as a cashier and manager at Olympia Liquor, delivering exceptional customer experiences and increasing sales by 20% through personalized service. Previously boosted customer engagement by 15% as a Marketing Supervisor at Royal Honey Basket. Skilled in administrative support, cross-selling, and regulatory compliance, eager to support TD Bank’s Relationship Managers in Calgary to drive business growth and deliver legendary customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Olympia Liquor
07.2024 - Current
- Lead a team of eight cashiers and clerks to provide outstanding customer service, achieving a 10% increase in satisfaction scores by addressing inquiries and recommending tailored products.
- Manage administrative tasks, including collecting supplier account documentation and ensuring compliance with Alberta’s Gaming, Liquor and Cannabis Act to minimize regulatory risks.
- Drive $5,000 monthly sales growth through loyalty programs and cross-promoting high-margin products, supporting business profitability.
- Coordinate with suppliers to streamline inventory, reducing discrepancies by 12% and ensuring seamless customer experiences during peak hours.
- Train staff on customer service standards and compliance protocols, fostering a positive team environment.
Cashier
Olympia Liquor
02.2022 - 06.2024
- Delivered exceptional service to over 100 customers daily, offering personalized product recommendations like wine for events, boosting upsell revenue by 10% and loyalty program sign-ups by 15%.
- Processed cash, debit, and credit transactions with 99% accuracy using POS systems, ensuring compliance with age verification (19+) protocols during busy shifts.
- Supported administrative duties by uploading sales reports and organizing customer documentation for managerial reviews.
- Collaborated with team to maintain a clean, welcoming store, addressing concerns and escalating complex issues to management promptly.
Marketing Supervisor
Royal Honey Basket
05.2021 - 08.2022
- Supervised a team of three to create customer-focused marketing campaigns for honey products, increasing social media engagement by 15% with content like recipe videos and sustainability stories.
- Served as the first point of contact at trade shows, addressing inquiries and cross-selling products like beeswax candles, driving a 20% rise in direct-to-consumer sales.
- Compiled customer data for campaigns, ensuring compliance with Canadian Food Inspection Agency labeling standards.
- Partnered with retailers to secure shelf space, growing wholesale accounts by 10%, and used Google Analytics to track campaign performance, meeting brand awareness KPIs.
Education
Diploma - Finance
University of Lethbridge
Lethbridge, AB04.2025
Skills
- Customer Service Excellence: Personalized recommendations, issue resolution, loyalty program promotion
- Administrative Support: Documentation management, report uploading, regulatory compliance
- Sales and Cross-Selling: Identifying customer needs, promoting products to maximize revenue
- Leadership: Team supervision, staff training, fostering collaborative environments
- Data Analysis: Google Analytics, sales tracking, KPI monitoring
- Technical: POS systems, Microsoft Office, Canva, basic Adobe Suite
Languages
English
Professional Working
Punjabi
Full Professional
French
Full Professional
Hindi
Full Professional
Certification
- ProServe (Responsible Beverage Service), Alberta Gaming, Liquor and Cannabis – 2022
- Google Analytics for Beginners, Google – 2022
Timeline
Manager
Olympia Liquor
07.2024 - Current
Cashier
Olympia Liquor
02.2022 - 06.2024
Marketing Supervisor
Royal Honey Basket
05.2021 - 08.2022
Diploma - Finance
University of Lethbridge
Additional Information
- Bilingual: English and French (conversational, valuable for client outreach)
- Availability: Flexible for 37.5-hour workweek, including occasional evenings for client events
- Passionate about delivering exceptional customer experiences and driving business growth
Similar Profiles
Bipneet SinghBipneet Singh
Retail Sales Supervisor at Olympia liquor Holdings Ltd.Retail Sales Supervisor at Olympia liquor Holdings Ltd.
Trevor BonhonTrevor Bonhon
Assistant Football Coach at Greece Olympia High SchoolAssistant Football Coach at Greece Olympia High School
April SandersApril Sanders
Lead Teacher at Richland School District One Olympia Learning Center Alternative ProgramLead Teacher at Richland School District One Olympia Learning Center Alternative Program
Sally Grace SardomaSally Grace Sardoma
Estimator at Luxury LightingEstimator at Luxury Lighting
Zoë SimmonsZoë Simmons
Kinesiologist at Momentum Health DeerfootKinesiologist at Momentum Health Deerfoot