Ikhlas Warsame
East Gwillimbury,ON
Summary
Results-driven customer-focused professional with almost seven years of experience in a call centre environment, fast food industry, and retail business. Known for good adaptability, strong willingness to learn, and the ability to work with a rapid pace in high-pressure conditions. Committed to giving the best possible service and satisfying customer expectations.
Overview
7
7
years of professional experience
Work History
Sales Associate
Build A Bear Workshop Inc
09.2024 - Current
- Organized the shelves and bins to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Answer any inquires that the customers had about the process
Babysitter
Neighbour
01.2023 - 08.2024
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Helped the kids with their homework and put them to bed on time.
Sales Associate
Value Village
09.2022 - 04.2023
- Delivered exceptional customer service, significantly increasing customer satisfaction
- Resolved customer concerns, reducing complaints by15%
- Organized store presentation, increasing foot traffic by10%
- Promoted sales and membership benefits, increasing sign-ups by12%
Customer Service Representative
Ian Martin
01.2021 - 09.2021
- Facilitated high-volume inbound customer service
- Provided accurate guidance, enhancing customer trust
- Escalated complex concerns to appropriate departments
- Adhered to privacy policies and confidentiality agreements
Customer Service Representative
Millennium1 Solutions
12.2019 - 03.2020
- Conducted surveys and interviews, improving data collection
- Engaged consumers effectively, increasing survey completion rates by20%
- Managed credit card processes, ensuring compliance with security protocols
Cashier/Sales Associate
Canada's Wonderland
04.2019 - 10.2019
- Welcomed guests warmly, promoting a friendly atmosphere
- Processed transactions accurately, adhering to company policies
- Handled food products in compliance with Ontario Health regulations
Customer Service Representative
Logic Group INC
06.2018 - 12.2018
- Conducted surveys and interviews in English and French
- Recorded responses accurately, supporting effective analysis
- Addressed customer inquiries, improving satisfaction
Education
Bachelor of Health Studies -
York University
Toronto, ON06-2024
Skills
- Customer service Excellence
- Time management
- Problem-solving skills
- Cpr and First Aid Certified
- Data Entry
- Sales and Marketing
- Problem-solving conflict
- Technology Proficiency
- Children Safety
Languages
English
Native or Bilingual
French
Professional Working
somali
Professional Working
Timeline
Sales Associate
Build A Bear Workshop Inc
09.2024 - Current
Babysitter
Neighbour
01.2023 - 08.2024
Sales Associate
Value Village
09.2022 - 04.2023
Customer Service Representative
Ian Martin
01.2021 - 09.2021
Customer Service Representative
Millennium1 Solutions
12.2019 - 03.2020
Cashier/Sales Associate
Canada's Wonderland
04.2019 - 10.2019
Customer Service Representative
Logic Group INC
06.2018 - 12.2018
Bachelor of Health Studies -
York University
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