Ikeoluwa Apata
Sydney,Nova Scotia
Summary
Effective customer service specialist with background in customer care services, and office administration. Seeking to leverage my experience and studies of business management to empower customers within a people-driven organization
Overview
7
7
years of professional experience
Work History
Senior Consultant
Mobile Telephone Network
09.2020 - 01.2023
- At Global Business Service helpdesk at MTN
- Greet customers (inbound & outbound) on every call and listen to their queries/concerns patiently
- Responsible to prepare roster for the team members to equal number of client queries/concerns and sharing status update with high-level managers
- Responsible to manage customer payments and payment channels
- Support process improvement activities
- Support purchase orders, process merchandise returns, cash deposit, budgeting, and bookkeeping procedures
- Monitor and maintain supplies, inventory, and display
- Responsible to completed and submitted all required paperwork (timesheets, evaluation documents, and any other relevant paperwork)
- Willing to get trained on any other organizational activities.
Customer Service Representative
RealPlus Global
02.2016 - 08.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Bachelor of Science - Psychology
Cape Breton University
Sydney, NS01.2027
Bachelor of Science - Biochemistry
Ladoke Akintola University
Ogbomosho, NIGERIA.12.2023
Skills
- Well versed with MS Office Suite (Word, Excel & PowerPoint) and Internet Applications
- Health Care System
- Customer support
- Fast-paced environment & ambiguity prevalent
- Multi-task, stay focused, and self-manage technical support, inside Sales, back-office, office administration
- Problem-solving, empathetic, responsive, patient, and Conscientious
- Verbal & written communication (calm, courteous, and effective Manner)
- Type swiftly and accurately, Time Management, regular attendance and punctuality
Timeline
Senior Consultant
Mobile Telephone Network
09.2020 - 01.2023
Customer Service Representative
RealPlus Global
02.2016 - 08.2020
Bachelor of Science - Psychology
Cape Breton University
Bachelor of Science - Biochemistry
Ladoke Akintola University
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