Ikenna Nwanne
Fresno
Summary
Dynamic Store Manager with a proven track record at Melbeck Resources LTD, excelling in customer service and team leadership. Enhanced operational efficiency through effective problem-solving and merchandise planning, fostering a positive environment that improved customer relations and employee performance. Recognized for achieving timely delivery of services while maintaining high standards of communication.
Overview
8
8
years of professional experience
Work History
Store Manager
Melbeck Resources LTD
01.2024 - 07.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Operations Assistant
Arredo Design
05.2020 - 03.2022
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
Factory Manager
Pasich Furniture
02.2016 - 06.2019
- Developed and maintained a safe working environment by enforcing strict safety policies and procedures.
- Enhanced factory efficiency by implementing lean manufacturing principles and optimizing production processes.
- Trained and developed staff members, enhancing overall workforce competency and productivity levels.
- Achieved on-time delivery of products by closely monitoring production schedules and coordinating with various departments.
- Coordinated with suppliers to ensure timely delivery of raw materials, reducing lead times for production orders.
- Communicated factory operational needs, objectives and performance standards with senior management and earned full upper management support.
Education
Master of Science - Information Communication Technology in Education
Cyprus International University
Lefkosia, Cyprus06-2022
Bachelor's in Electrical Electronics Engineering
Enugu State University of Science And Technology
Enugu, Nigeria08-2007
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Team leadership
- Outstanding communication skills
- Merchandise planning
Languages
English
Professional Working
Igbo
Full Professional
Turkish
Limited Working
Timeline
Store Manager
Melbeck Resources LTD
01.2024 - 07.2024
Operations Assistant
Arredo Design
05.2020 - 03.2022
Factory Manager
Pasich Furniture
02.2016 - 06.2019
Master of Science - Information Communication Technology in Education
Cyprus International University
Bachelor's in Electrical Electronics Engineering
Enugu State University of Science And Technology
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