Hi, I’m
Ikenna Ibeneme
Service Delivery And Technical Sales.
Greater Sudbury,ON
Summary
Experienced Technical Sales and Service Delivery Leader with 15 years of expertise in providing top-notch solutions and driving business relationships. Known for closing difficult deals, offering superior customer service, and converting leads into customers. Adept at training, managing, and mentoring sales teams. Quick to adapt to changes, with a flexible schedule and willingness to travel. Recognized for creativity, resourcefulness, and achieving sales goals. Seeking a sales-oriented role in a well-established organization to leverage skills in account development and market penetration.
Overview
15
years of professional experience
Work History
Maxquip
Technical Sales
3 2023 - 2 2024
Job overview
- Provided best-in-class engineered solutions to meet customer needs
- Managed and provided cost insights
- Ensured on-time delivery of large and complex vessel builds
- Managed and retained customers in Northern Ontario
- Provided remote and on-site support for telemetry and tank monitoring technology services
- Conducted training sessions for customers
- Effectively communicated technology design, function, and limits to customers.
Sutherland Global Services
Customer Service Support
08.2022 - 02.2023
Job overview
- Provided Tier 1 technical support for customer digital accounts, including online transactions, reward systems, and benefits
- Addressed customer concerns, identified root causes, and offered solutions
- Managed customer accounts and focused on customer retention
- Handled inbound calls and resolved service quality concerns.
Baker Hughes
Region Service Delivery & Technical Manager (Region Leadership)
03.2019 - 08.2022
Job overview
- Built and maintained strong client relationships to ensure satisfaction
- Developed strategic plans to optimize service quality
- Managed personnel, equipment, and budget for smooth service delivery
- Assessed service quality through KPI and prepared reports
- Identified and addressed potential risks to minimize disruptions
- Led and coached service delivery teams for enhanced performance
- Negotiated and completed service agreements with clients
- Proficient in design and deployment of drilling tools and services
- Oversaw technical projects, reducing inventory costs and increasing profit margins
- Provided guidance and mentorship to team members
- Resolved complex technical challenges with innovative solutions
- Developed strategies aligned with organizational goals, achieving revenue growth
- Ensured reliability of technical deliverables through reviews and testing
- Analysed customer feedback for service improvement
- Communicated technical concepts effectively to stakeholders and coordinated with cross-functional teams.
Baker Hughes
Region Applications Engineering
10.2017 - 03.2019
Job overview
- Managed large formation evaluation data using proprietary software (WellCAD, Rocky) to create wellbores, map fields, and provide Drillability analysis
- Led a team of 12 application engineers to provide data visuals and insights for drilling applications in Sub-Saharan countries
- Led the review and design of PDC & Tricone bits, including Motor and Rotary Steerable Bottom Hole Assemblies for various well profiles
- Utilized software such as Directional Drill Ahead Simulator, BHASyPro, Advantage, and Tetrahedron Simulator
- Contributed to $12m USD YoY revenue growth
- Managed field incident capture and root cause analysis procedures, identifying gaps for improvement and training needs to ensure flawless deliveries to customers
- Used proprietary applications to plan, manage tasks, and organize resources, ensuring timely completion of tasks in line with customer expectations
- Led and assembled relevant engineering data sets, conducted root cause analysis to solve complex problems, achieving cost savings of $2m for the product line.
Baker Hughes
Applications Engineering & Field Supervisor
07.2013 - 10.2017
Job overview
- Led the review and design of PDC & Tricone bits, including Motor and Rotary Steerable Bottom Hole Assemblies for drilling
- Supervised the design and qualification of bottom hole assemblies for hole opening applications using eccentric or concentric reamers
- Supervised on-the-job training for field engineers in Oil and Gas, Geothermal, and Mining projects
- Presented technical insights to clients both onshore and offshore, achieving 40% YoY revenue growth and increasing market share by 45% per quarter.
Baker Hughes
Field Service Engineer (MWD/LWD & Directional Services)
05.2009 - 06.2013
Job overview
- Directional Services: Provided optimal well bore positioning for hydrocarbon exploration and exploitation
- Vibration Monitoring: Supplied real-time vibration monitoring using downhole smart tools (CoPilot, OnTrak, MultiSene) while drilling
- Data Logging: Generated real-time and memory formation evaluation and drilling data logs using Baker Hughes Advantage application system
- Formation Evaluation Services: Configured and deployed smart tools for geophysical surveys while drilling, processing data in real-time and memory based on client requirements for various well architectures
- WITS Data Communications: Led the Baker Hughes WITS Data Communications for live well feed and remote monitoring
- Radiation Protection Supervisor: Responsible for the deployment and use of radioactive sources for geophysical logging while drilling.
Baker Hughes
Technical Sales Operations Accounts & Drill bit engineer
12.2007 - 05.2009
Job overview
- Service Delivery and Market Share Growth: Managed service delivery and market share growth for International Oil Companies (ENI, Sterling Global, Total) and National Oil Companies (NNPC, NPDC), achieving market share growth from 16% to 32% in 1 year and 4 months
- Market Intelligence: Provided market intelligence on rig count analysis for GeoMarket to guide planned growth and resource focus
- QA/QC Representative: Served as QA/QC Representative for Drill Bit standards and deliveries to customers
- Contracts and Tendering: Responsible for understanding contract and tender scope and terms and drawing up detailed responses with decent margins for the product line
- Knowledge Sharing: Managed and maintained the Product lines workspace for knowledge sharing and as a repository for the region (HCC workspace)
- Technical and Business Presentations: Delivered value propositions to clients, explaining the economics of cost per foot, cost savings, tool reliability, and non-productive time mitigation.
Education
Atlantic International University
MBA Business Administration – Business Economics
Nnamdi Azikiwe University
BSc. Geological Sciences
Skills
FEA Design Analysis - Weight on bit, cutter load distribution, Contact analysis – TetrahedronTM Software
Training and Certifications.
- Google Cybersecurity Certificate (Coursera )
- Lean Six Sigma Yellow Belt (3474883)
- Improving Customer experience ICE Coach certification (Houston)
- Oasis Process and Tools (Houston)
- BHASyPro Static Modeling (Germany)
- Hole Opening Technology (Dubai)
- Eccentric & Concentric Reaming While Drilling Technology (Dubai)
- Baker Hughes Inc MWD/LWD certification (Dubai)
- Certified Classified Radiation Worker (Dubai)
- Leadership Excellence and Development – LEAD (Houston)
- Petroleum Fundamentals (University of Texas)
Languages
English
Native or Bilingual
Timeline
Customer Service Support
Sutherland Global Services
08.2022 - 02.2023
Region Service Delivery & Technical Manager (Region Leadership)
Baker Hughes
03.2019 - 08.2022
Region Applications Engineering
Baker Hughes
10.2017 - 03.2019
Applications Engineering & Field Supervisor
Baker Hughes
07.2013 - 10.2017
Field Service Engineer (MWD/LWD & Directional Services)
Baker Hughes
05.2009 - 06.2013
Technical Sales Operations Accounts & Drill bit engineer
Baker Hughes
12.2007 - 05.2009
Technical Sales
Maxquip
3 2023 - 2 2024
Atlantic International University
MBA Business Administration – Business Economics
Nnamdi Azikiwe University
BSc. Geological Sciences
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Advantage
SAP
BHAsysPro
Microsoft office
Bitpulse
Tetrahedron
Affiliations
Red cross Canada
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