Ikechukwu Ukomadu
Toronto,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Financial Service Representative
Gatestone & Co
05.2023 - Current
- Build relationships with clients and maintain excellent customer service at all touch points.
- Managed average of 180 outbound calls, 50 inbound calls and 20 emails per day from customers.
- Monitoring and maintaining up-to-date records for client accounts and reviewing accounts in arrears to ensure appropriate actions are taken.
- Notifying debtors of overdue payments and accounts by telephone, mail, and email – including timely follow up if a reply is not received. Rescheduling consumers' payment in line with their current and future cashflows.
- Professional handling of customer inquiries, including providing detailed customer reconciliations and statements as required, resolving payment disputes, and processing payments and refunds.
- Tracing and locating debtors to make payment arrangements.
- Recommending further action or discontinuation of service on occasions where payment is not forthcoming – including liaising with Credit and Sales departments where necessary.
- Preparing reports related to collection
Customer Service Call Center Agent
Union Bank Plc
05.2020 - 01.2023
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Attended telephone skills and program information training sessions to boost aptitude.
- Responded to about 100 customer calls and emails to answer questions about products and services per day.
- Placed about 150 outbound customer service or customer satisfaction calls to follow up on issues in a day.
- Managed incoming calls and customer service inquiries, generated sales leads that developed into new customers, identified and assessed customer needs to achieve satisfaction.
- Listened to customers' concerns, maintained positive attitude and calmly handled complaints and returns. Gave detailed explanations of services or products.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
Education
Bachelor of Science - Agric Economics
University of Uyo
Uyo, Nigeria07.2000
Skills
- Time Management
- Customer Service
- Fluent in English
- Call Handling and Management
- Active Listening
- Problem Solving
- Multitasking
- Data Entry and Management
- Proficient in Microsoft Office
- Relationship Building
- Team Management
- Organizational Skills
Languages
English
Full Professional
Timeline
Financial Service Representative
Gatestone & Co
05.2023 - Current
Customer Service Call Center Agent
Union Bank Plc
05.2020 - 01.2023
Bachelor of Science - Agric Economics
University of Uyo
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