Ikechukwu Ugo
Surrey,Canada
Summary
Experienced Handyman with over 5 years of experience in commercial and residential maintenance. Outstanding skills in carpentry, plumbing and electrical repairs. Excellent communication and problem-solving skills. Friendly and always willing to go extra mile to deliver satisfaction.
Hardworking property maintanace perssonel bringing 3+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Multi-talented Marketing Specialist enthusiastic about applying diverse skills to all areas of marketing. Flexible team player knowledgeable about both traditional and digital marketing strategies.
Overview
14
14
years of professional experience
Work History
Handyman
Ez-handyman Services
02.2016 - Current
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
- Built and repaired decks, fences and sheds to improve overall appearance of homes.
- Installed cabinets and shelving units in homes and offices to provide additional space and organization.
- Re-caulked and sealed windows doors and siding to prevent drafts and air leaks and minimize energy costs.
- Removed and repaired carpet and wood flooring.
- Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping, and sanding.
- Installed lighting fixtures to improve lighting and increase energy efficiency.
- Completed repair projects on time and under budget, resulting in significant increase in new client referrals.
- Completed repair jobs to restore functionality to electric and plumbing systems.
- Performed basic landscaping tasks, such as mowing, snow plowing, gardening, pulling weeds, and watering lawns for [Number] square foot facility.
- Assembled and installed new furniture for client's living room to improve comfort and and functionality.
- Managed available parts, tools, and materials inventory to maintain prompt response capability.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Responded to maintenance requests in [Type] property with great speed and efficiency.
- Troubleshot and diagnosed problems with mechanical and electrical systems and equipment.
- Conferred with contracted workers about needs and provided expertise in [Type] jobs and tool use.
- Positively engaged with customers and maintained professional appearance as company representative.
Marketing
Blacklotus Renovations
02.2013 - 04.2016
- Identified appropriate marketing channels and target customers for campaigns.
- Developed campaigns and specific marketing strategies for clients.
- Wrote engaging and successful marketing, advertising, and website copy.
- Conducted research to analyze customers' behavior, preferences and purchasing habits.
- Worked within budget parameters to develop and implement marketing strategies by analyzing key data and consumer demographics, increasing revenue [Number]%.
- Updated social media platforms with latest news and corporate details.
- Monitored trends in social media, industry, and competitive landscape to create new material.
Customer Service Sales Representative
Mod Space
05.2010 - 02.2013
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Delivered superior customer service to retain existing customers and attract future customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
Education
Bachelor of Science - Marketing
Lethbridge College
Lethbridge, AB01.2013
High School Diploma -
Kings College
Lagos Nigeria08.2008
Skills
- Repair Work
- Emergency Response
- Drywalling
- Woodworking
- Grounds Maintenance
- Carpentry
- Painting
- Repairing Pipes and Fixtures
- Power Tools
- Maintenance Planning
- Construction Management
- Quality Control Analysis
Languages
English
Native or Bilingual
Timeline
Handyman
Ez-handyman Services
02.2016 - Current
Marketing
Blacklotus Renovations
02.2013 - 04.2016
Customer Service Sales Representative
Mod Space
05.2010 - 02.2013
Bachelor of Science - Marketing
Lethbridge College
High School Diploma -
Kings College
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