Ikechukwu Christian OGWU
Brampton,Canada
Summary
Highly skilled professional with extensive experience in customer service, administration, Retail Banking and Sales. Proven expertise in task management, operational support, and maintaining high standards of quality and safety .Strong problem-solving abilities, and attention to detail, ensure seamless operations and adherence to industry regulations. Adept at managing multiple priorities, optimizing workflows, and providing excellent customer service.
Overview
11
11
years of professional experience
Work History
Customer Services Team Member
Tim Hortons
Brampton, Ontario
10.2024 - Current
- Provided exceptional service to customers in fast-paced environment.
- Prepared and served food and beverages consistently with quality standards.
- Operated cash register efficiently, handling transactions accurately and swiftly.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted team members in training new staff on operational procedures.
- Responded to customer inquiries and resolved issues promptly and courteously.
- Followed safety protocols and health regulations diligently during food handling.
Cleaning Services Supervisor
vue Wash Ventures
Ontario, Canada
05.2024 - 09.2024
- Supervised daily operations at the cleaning facilities (home and workspaces), ensuring efficient workflow and adherence to safety standards.
- Trained new staff on safety procedures and equipment usage.
- Managed inventory and ordered supplies for cleaning services.
- Coordinated schedules to ensure adequate staffing at all locations.
- Implemented quality control measures for cleaning standards.
- Resolved customer complaints and ensured satisfaction with services provided.
- Organized training sessions to improve team skills and service efficiency.
Sales Support Associate
Lapo Micro Finance Bank
Nigeria, Lagos
01.2022 - 02.2024
- Managed customer inquiries and provided timely responses to enhance satisfaction.
- Collaborated with sales team to streamline order processing and improve efficiency.
- Utilized CRM software to track customer interactions and maintain updated records.
- Assisted in preparing sales reports to support strategic planning initiatives.
- Developed strong relationships with clients, addressing concerns and fostering loyalty.
- Generated weekly, monthly, quarterly reports outlining key performance indicators.
Customer Service Representative (Ride hailing)
Gidicab Nigeria Limited
Lagos, Nigeria
09.2019 - 06.2021
- Assisted customers with inquiries and resolved issues promptly.
- Documented customer interactions in the company database accurately.
- Provided product information to enhance customer understanding and satisfaction.
- Collaborated with team members to improve service delivery processes.
- Trained new staff on customer service protocols and company policies.
- Managed customer complaints by employing effective problem-solving techniques.
- Maintained knowledge of products to support upselling efforts effectively.
Customer Service Representative
Union Bank Nigeria PLC
Nigeria, Lagos
05.2015 - 08.2019
- Assisted customers with account inquiries and transaction issues.
- Processed customer transactions accurately and efficiently.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained up-to-date knowledge of bank products and services.
- Educated customers on digital banking tools and features.
- Collaborated with team members to enhance service delivery.
Education
Diploma - Computer Studies
Lead City Computer Institute
Nigeria01.2013
Bachelor of Science - Business Management
University of Maiduguri
Nigeria01.2012
Skills
- Strategic Management
- Leadership Management
- Administration Experience
- Customer Service Excellence
- Capable of Working Under Pressure
- Strong Communication Skills
- Interpersonal Skills
- Problem-Solving & Conflict Resolution
- Multitasking and Detail-oriented
Highlight Of Skills Qualifications
- Enthusiastic, Reliable & Hardworking
- Strategic Management
- Leadership Management
- Administration Experience
- Customer Service Excellence
- Capable of Working Under Pressure
- Strong Communication Skills
- Interpersonal Skills
- Problem-Solving & Conflict Resolution
- Multitasking and Detail-oriented
Timeline
Customer Services Team Member
Tim Hortons
10.2024 - Current
Cleaning Services Supervisor
vue Wash Ventures
05.2024 - 09.2024
Sales Support Associate
Lapo Micro Finance Bank
01.2022 - 02.2024
Customer Service Representative (Ride hailing)
Gidicab Nigeria Limited
09.2019 - 06.2021
Customer Service Representative
Union Bank Nigeria PLC
05.2015 - 08.2019
Diploma - Computer Studies
Lead City Computer Institute
Bachelor of Science - Business Management
University of Maiduguri