Ike Maduka
Toronto,ON
Summary
Results-driven Account Executive with more than 6 years of expertise in high-volume B2B sales and a track record of routinely meeting and exceeding sales targets. Expertise in prospecting, connection building, retaining key and strategic area management. Capable of using data to guide decisions and persuade others. Excellent bargaining, forecasting, and communication abilities. Experienced in handling multiple prospect situations and closing new business.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Investment Account Manager
Cordros Securities Limited
04.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate of about 98% by providing exceptional customer service and anticipating client investment needs.
- Managed diverse portfolio of approximately 3,500 accounts, ensuring timely communication and effective problem resolution.
- Actively involved in large volume business-to-business sales, handling multiple prospect scenarios at once.
- Used CRM systems to monitor and control investment sales activity, guaranteeing precise and timely updates.
- Negotiated terms and conditions of investment contracts, ensuring fair transactions and client satisfaction.
- Successfully brought in new business while showcasing excellent client acquisition abilities.
- Efficiently interacted with clients throughout the world while keeping a high standard of English proficiency.
Business Banking Account Manager
Access Bank PLC
09.2017 - 04.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Oversaw and concluded high-level business transactions in a hurried sales setting, constantly meeting or surpassing sales targets.
developed solid sales pipeline through prospecting and cultivating enduring client relationships. - Evaluated business prospects utilizing data to influence stakeholders and make wise decisions.
- Sold e-banking software solutions and attracting early adopters and new clients.
- Ensured client satisfaction by facilitating seamless handoffs of won business to the Customer Success team.
- Developed and carried out the territory's strategic plans, recorded competition data, and disseminated market insights to the product, marketing, and sales teams.
- Developed accurate sales projections and kept open lines of communication about pipeline status with sales management.
- Reached new monthly sales targets of approximately 250 accounts by utilizing the assistance of lead generation, marketing, sales development representatives, and sales operations departments.
Education
Master of Science - Production And Operations Management
University of Lagos, Nigeria
Nigeria03.2018
Bachelor of Science - Mathematics And Statistics
University of Lagos, Nigeria
04.2014
Skills
- Account Management
- Customer Service and Client acquisitions
- High volume B2B sales
- CRM platform proficiency (Salesforce)
- Data-driven decision making
- Strategic territory management
- Strong negotiation and forecasting
- Excellent communication
- SaaS sales experience
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Certification
Certified Business Analysis Professional (CBAP) - International Institute of Business Analysis
Additional Information
- Legally eligible to work in Toronto, Canada.
- Committed to continuous professional development and contributing to the company's success.
- Advocate for diversity and inclusion in the workplace
Hobbies
Chess, Monopoly, Table Tennis, Music and Cooking
Timeline
Senior Investment Account Manager
Cordros Securities Limited
04.2023 - Current
Business Banking Account Manager
Access Bank PLC
09.2017 - 04.2023
Master of Science - Production And Operations Management
University of Lagos, Nigeria
Bachelor of Science - Mathematics And Statistics
University of Lagos, Nigeria
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