Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ikboloy Abdurakhmonova

Ikboloy Abdurakhmonova

Halifax,NS

Summary

Proven Customer Service Representative with a track record of enhancing customer satisfaction at ZIYO Learning Center by resolving complaints with empathy and efficiency. Skilled in computer proficiency and multitasking, adept at managing high-stress situations and improving loyalty through exceptional service. Demonstrates strong active learning abilities, ensuring continuous personal and team growth.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

ZIYO Learning Center
Tashkent ,Uzb
10.2022 - 09.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Customer Service Representative

EuroSun Medical Clinic
Tashkent, Uzb
10.2020 - 04.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Ontario College Diploma - Creative Advertising

Seneca College of Applied Arts And Technology
North York, ON

Master's Degree - International Economy And Management

University of World Economy And Diplomacy
Tashkent, Uzb
06.2023

Bachelor's Degree - Finance

Tashkent Institute of Finance
Tashkent, Uzb
06.2022

Skills

Customer service

Active Learning

Computer Proficiency

Compliant handling

Flexible and adaptable

Data entry

Multitasking

Languages

English
Professional Working
Uzbek
Native or Bilingual

Timeline

Customer Service Representative

ZIYO Learning Center
10.2022 - 09.2023

Customer Service Representative

EuroSun Medical Clinic
10.2020 - 04.2022

Ontario College Diploma - Creative Advertising

Seneca College of Applied Arts And Technology

Master's Degree - International Economy And Management

University of World Economy And Diplomacy

Bachelor's Degree - Finance

Tashkent Institute of Finance
Ikboloy Abdurakhmonova