Summary
Overview
Work History
Education
Skills
Timeline
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Ikansh Mohan Bansal

Toronto,ON

Summary

Dynamic retail professional with a proven track record at Walmart Canada, excelling in customer relations and team management. Successfully led a high-performing team at Nav's Grocery, enhancing productivity and driving sales through effective communication and strategic stock management. Committed to fostering community engagement and delivering exceptional customer service.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

Nav's Grocery
09.2021 - Current


  • Analyzed sales reports, economic trends, and community needs to identify market changes. Controlled expenditures while responding to evolving market dynamics.
  • Fostered community engagement by participating in local events and developing relationships with key community groups, aligning with store initiatives.
  • Cultivated a high-performing team culture through effective communication, regular store meetings, and clear operational direction, boosting overall productivity.

Customer Service Manager

Walmart Canada
06.2020 - 04.2023
  • Accepted and processed payments, explained charges on customer bills and resolved complex billing issues. Processed customer returns and product exchanges.
  • Kept accurate records of customer interactions, payments and issues.
  • Answered questions and informed customers of current sales and promotions.
  • Built open, welcoming relationships with customers by replying to messages promptly and
    personally.

Education

Associate of Arts - General Arts & Sciences

George Brown College
Toronto, Canada
03-2025

Skills

Store organization

Timeline

Retail Sales Associate

Nav's Grocery
09.2021 - Current

Customer Service Manager

Walmart Canada
06.2020 - 04.2023

Associate of Arts - General Arts & Sciences

George Brown College

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Ikansh Mohan Bansal