Ijeoma Caroline Umebeh
Toronto,ON
Summary
Dedicated Project Manager with a proven track record in managing diverse projects, both in the nonprofit sector, for profit sector and community initiatives. Passionate about contributing to meaningful projects that make a difference.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Management Executive
Interswitch Group Limited
09.2022 - 09.2023
- Collaborated with business leads and operations team to develop and maintain Service Level Agreements (SLA), Change and Release Management.
- Established service improvement of the products and services of digital business to reduce re-occurrences of service failures and downtime.
- Drive the effective management of the processes, and people required to design, deliver, and improve mobile financial services to meet customers needs.
- Created monthly reports to measure trends of Key Performance Indicators (KPIs) and baselines.
- Worked with business leads and operations team to develop and maintain Service Level Agreements (SLA), Change and Release Management.
- Managed IT-related vendors and procurement processes, budgets and expenses to sustain business growth and development.
Project Coordinator
Merrybet Gold Limited, Lagos
05.2018 - 08.2022
- Successfully coordinated technical resources for virtual gaming projects, ensuring flawless execution.
- Performed risk management to identify, assess, and mitigate project risks, safeguarding timelines and budgets.
- Developed and maintained detailed project plans for progress tracking and resource allocation.
- Succesfully managed the key project of one of Africa's largest sports shows, resulting in a significant increase in attendance to 7000 sports enthusiasts.
Project Coordinator
Lagos State Ministry Of Education
06.2018 - 11.2018
- Collaborated with the Lagos State Ministry of Education in the implementation of the ReadySetWork (RSW) program, a strategic partnership initiative that trained 1500 students.
- Assumed a pivotal role in mentoring, guiding, and training these students, offering valuable insights and knowledge to prepare them for successful careers, whether as future entrepreneurs or employees.
- Planned and facilitated student workshops in accordance with school curricula, employing varied methods to maximize attendance.
Education
Postgraduate Degree - Project Management
Centennial College
Toronto, ON04.2024
PostGraduate Diploma - Business Administration and Management
Grace Polytechnic
Lagos, NG01.2020
Bachelor of Arts - Theatre and Film Studies
University of Nigeria
Nsukka, NG08.2014
Skills
- IT Service Management
- Change Management
- Lean Six Sigma
- Business Analysis
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Project Software (Microsoft Project, Trello, Jira )
- ITIL (Information Technology Infrastructure Library)
Certification
- ITIL v4 Foundation - Axelos Global
- Certified Scrum Master - Scrum Alliance
- Lean Six Sigma, Yellow Belt – GoLeanSixSigma
- ServiceNow Fundamentals – ServiceNow Learning
- Google Project Management Professional – Coursera
- Business Analysis Course - Harry Baker Institute
- International Institute of Business Analysis - Member
- Project Management Institute - Member
- Agile Lean Developer - Africa Agility
- Customer Service Essentials – Tom’s Associates
Timeline
Service Management Executive
Interswitch Group Limited
09.2022 - 09.2023
Project Coordinator
Lagos State Ministry Of Education
06.2018 - 11.2018
Project Coordinator
Merrybet Gold Limited, Lagos
05.2018 - 08.2022
Postgraduate Degree - Project Management
Centennial College
PostGraduate Diploma - Business Administration and Management
Grace Polytechnic
Bachelor of Arts - Theatre and Film Studies
University of Nigeria
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