IJEOMA NWACJUKWU
Ontario,Ontario
Summary
As a reputable member of staff with years of experience working in organizations, I have discovered ways to bring about an impactful growth in an organization. Knowledgeable and dedicated customer service professional with extensive experience in sales and customer relations industry. I am a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. I am motivated to maintain customer satisfaction and contribute to company success and also specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Associate
Hearing Solutions
Toronto, Ontario
01.2022 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Developed and actualized customer service initiatives to decrease wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided hearing product and service recommendations to guide customers on products to meet varying needs.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
Sales representative / Customer service
Zara fashion
Burlington, Ontario
10.2021 - 12.2021
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and maintained comprehensive understanding of fashion items and competitors to enhance sales presentations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Recorded accurate and efficient records in customer database.
- Built diverse and consistent sales portfolio.
- Developed and maintained strong working relationships with team members.
Marketer / Customer relation officer
Confidence Cargo
Lagos, Nigeria
07.2019 - 07.2021
- Completed in-depth reviews of market conditions and customer preferences.
- Conducted research to analyze customers' behavior, preferences and purchasing habits.
- Identified appropriate marketing channels and target customers for campaigns.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Monitored trends in social media, industry, and competitive landscape to create new material.
Care giver
Kokun foundation
Lagos, Nigeria
01.2015 - 02.2019
- Help clients take prescribed medication
- Assist clients with ambulation and mobility around the house or outside (doctor’s appointments, walks etc.)
- Assist clients with personal care and hygiene
- Help clients with physical therapy exercises
- Plan and prepare meals with assistance from the clients (when they are able)
- Do the client’s shopping or accompany them when they shop
- Perform light housekeeping duties that clients can’t complete on their own
- Be a pleasant and supportive companion
- Report any unusual incidents
- Act quickly and responsibly in cases of emergency
Education
Post Graduate Degree - Global Business Management
Mohawk College
Ontario 09.2021 - 04.2023
Bachelor of Science - Business Administrator
Enugu State University of Science And Technology
Nigeria 03.2015 - 03.2019
Skills
Completed a customer success course on LinkedIn
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer Service Associate
Hearing Solutions
01.2022 - Current
Sales representative / Customer service
Zara fashion
10.2021 - 12.2021
Post Graduate Degree - Global Business Management
Mohawk College
09.2021 - 04.2023
Marketer / Customer relation officer
Confidence Cargo
07.2019 - 07.2021
Bachelor of Science - Business Administrator
Enugu State University of Science And Technology
03.2015 - 03.2019
Care giver
Kokun foundation
01.2015 - 02.2019