IJEOMA Chukwuemeka-ebhoze
Calgary,AB
Summary
Dedicated and results-driven Customer Service Representative with expertise in banking and remote operations. Skilled in addressing customer inquiries, resolving routine problems, and delivering exceptional service experiences. Seeking to leverage my skills and experience to contribute to the success of your organization in a remote capacity. Motivated and customer-focused professional with a proven ability to resolve customer issues, promote product benefits, and handle complex inquiries with professionalism and empathy. Adept at maintaining detailed records, managing multiple accounts, and utilizing CRM tools in a remote environment. Recognized for strong problem-solving skills, effective communication, and a commitment to enhancing customer satisfaction and loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Benanita INC
01.2022 - Current
- Provided exceptional customer service support via inbound and outbound calls, as well as through online communication channels.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Addressed customer inquiries, resolved routine problems, and answered questions regarding client banking products and services.
- Maintained detailed records of customer interactions, ensuring accurate documentation and follow-up.
- Applied problem-solving skills to identify and implement effective resolutions, enhancing customer satisfaction and loyalty.
- Demonstrated strong multitasking abilities by handling multiple customer accounts and tasks simultaneously in a remote environment.
- Collaborated with team members to share insights and strategies for improving customer engagement and operational efficiency.
- Delivered expert customer experiences while maintaining a positive and professional demeanor.
- Solved problems for bank customers and promoted card benefits effectively.
- Resolved customer complaints and de-escalated emotional situations using an elevation process to meet customer needs.
- Made customer-focused decisions to enhance the value of banking products and services.
Financial Service Representative
CIBC
01.2021 - 12.2021
- Provided exceptional customer service support via inbound and outbound calls, as well as through online communication channels.
- Addressed customer inquiries, resolved routine problems, and answered questions regarding client banking products and services.
- Maintained detailed records of customer interactions, ensuring accurate documentation and follow-up.
- Applied problem-solving skills to identify and implement effective resolutions, enhancing customer satisfaction and loyalty.
- Demonstrated strong multitasking abilities by handling multiple customer accounts and tasks simultaneously in a remote environment.
- Collaborated with team members to share insights and strategies for improving customer engagement and operational efficiency.
- Delivered expert customer experiences while maintaining a positive and professional demeanor.
- Solved problems for bank customers and promoted card benefits effectively.
- Resolved customer complaints and de-escalated emotional situations using an elevation process to meet customer needs.
- Made customer-focused decisions to enhance the value of banking products and services.
Education
Bachelor of Science - Business Management
Abia State University
NigeriaSkills
- Strong customer service and interpersonal skills
- Proficient in remote communication tools and CRM software
- Effective problem-solving and conflict resolution capabilities
- Excellent verbal and written communication skills
- Ability to work independently in a remote setting
- Time management and multitasking expertise
- Skilled in building customer relationships and promoting banking products
- Experienced in handling customer complaints with professionalism and empathy
Languages
English
Native or Bilingual
Certification
IFIC Certified
Timeline
Customer Service Representative
Benanita INC
01.2022 - Current
Financial Service Representative
CIBC
01.2021 - 12.2021
Bachelor of Science - Business Management
Abia State University
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