Ijeoma Chinwuba
Calgary,AB
Summary
Analytical professional with strong background in financial modeling and risk management. Skilled in providing financial consultations and solutions for businesses of all sizes. Astute candidate develops new strategies and processes to optimize financial operations.
Overview
16
16
years of professional experience
Work History
Data Governance Analyst
ATB Financial
04.2019 - Current
- Successfully landed the dashboard Developed a centralized business glossary, enabling seamless access to a single source of truth; created an intuitive landing page and self-serve dashboard, resulting in a 40% increase in user adoption and improved data governance.
- Managed a diverse data quality assessment portfolio, proactively identifying and resolving various quality issues; implemented robust data cleansing protocols, resulting in a 25% reduction in data errors and improved decision-making accuracy.
- Equipped stakeholders and data owners with self-sufficiency through comprehensive training, delivering a detailed 'How To' document and conducting interactive presentations, resulting in increased data accuracy and a reduction in errors and inconsistencies at the data entry point on a quarterly basis
Support Analyst
ATB Financial
09.2013 - 04.2019
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Answered customer support inquiries via specialized ticket tracking platforms.
- Met performance metrics for factors such as call volume thresholds and call time guidelines, producing exceptional customer feedback.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Senior Funding Specialist
ATB Financial
03.2012 - 09.2013
- Reviewed and validated details of loan applications and closing documentation.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
Administrative Clerk
ATB Financial
03.2008 - 03.2012
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Executed record filing system to improve document organization and management.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
Education
Post Graduate Diploma - Social Work
Bachelor of Science - Business Management
University of Port Harcourt
09.1999
Skills
- Microsoft Office products – Excel, Outlook, PowerPoint, Word
- Google Suite – Google Sheet, Doc, Slides, Google Big Query
- SAP – CRM, Bas, ERP
- JIRA, Collibra, MYSQL
Additional Information
- Awards , 4 Time Quarterly Award winner
Languages
English
Professional Working
Igbo
Native or Bilingual
Timeline
Data Governance Analyst
ATB Financial
04.2019 - Current
Support Analyst
ATB Financial
09.2013 - 04.2019
Senior Funding Specialist
ATB Financial
03.2012 - 09.2013
Administrative Clerk
ATB Financial
03.2008 - 03.2012
Post Graduate Diploma - Social Work
Bachelor of Science - Business Management
University of Port Harcourt
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