Ijeoma Blessing
Aluu,Nigeria
Summary
Bilingual (French and English) customer service representative with over 2 years of experience in telephone and face-to-face customer service, personal assistance, including sales, marketing and tech support. A bit familiar with customer service software like (Zendesk), possess exceptional ability to build productive relationships and proven capacity to troubleshoot issues for conflict resolution and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Assistant
DTN Integrated Service Limited
01.2022 - Current
- Managing the diaries and schedules of the MD
- Booking travel itineraries, reservations, accommodations for the MD
- Represent the MD in an unlikely event when he is unable to attend a meeting
- Prioritize emails and respond when necessary.
Online French Tutor
01.2017 - 01.2018
- Worked as a french tutor by creating different methods to help my student have basic and good understanding of the language
- Creatively engaged my student online via text, calls and video chats to keep her engaged and interested in speaking French
- Built an interactive session where the student talked about her weekend every Monday
- Tracked attendance and availability of the student to ensure progress
- Built games like word puzzles and translations from English to French.
Customer Service Representative (French and English)
Dieu Merci
01.2015 - 01.2017
- Handled an average of 60 calls and 35 face-to-face customers daily with duties that include enlighten customers knowledge on different products, taking customers orders, and sending out orders to customers
- Suggested new tactics to retain customers who were not pleased with their orders
- Memorized all company products and services, including prices and special discounts
- Always followed up with customers with respect to their inquiries and demands.
Education
Bachelor of Arts: Foreign Languages and Literatures -
University of Port Harcourt
Choba, River State12.2024
Ashgrove Academy
Uniport, River State12.2019
Den of Knowledge International School
Cotonou, Republic of Benin12.2015
Skills
- Excellent communication and interpersonal skills
- Research
- Teamwork
- Translation skills
- French (Highly proficient)
- Zendesk
- Excellent leadership skills
- Quick learning ability
- Entertainment skills
- Friendly
- Web developing (HTML, CSS)
- MS Office (Word, PowerPoint)
Certification
DELF/DALF C1 (In View)
Personal Information
Title: Bilingual Customer Service Representative
Publications
La Gastronomie Togolaise: Le Cas Des Vogan (Project Dissertation)
Languages
English
Professional Working
French
Professional Working
Timeline
Personal Assistant
DTN Integrated Service Limited
01.2022 - Current
Online French Tutor
01.2017 - 01.2018
Customer Service Representative (French and English)
Dieu Merci
01.2015 - 01.2017
Bachelor of Arts: Foreign Languages and Literatures -
University of Port Harcourt
Ashgrove Academy
Den of Knowledge International School
DELF/DALF C1 (In View)
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