Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ijeoma Akatobi

London,ON

Summary

Customer-centric professional with experience in retail, customer service, and team leadership. Skilled in understanding customer needs, resolving concerns, and delivering personalized solutions in fast-paced environments. Collaborates effectively with diverse teams to uphold high service standards while leveraging strong communication skills and a passion for technology.

Overview

1
1
Certification
6
6
years of post-secondary education
7
7
years of professional experience

Work History

Resident Safety Assistant

Western University
London, Ontario
07.2026 - Current
  • Respond professionally to emergencies and customer inquiries while remaining calm under pressure.
  • Collaborated with residence staff to effectively resolve issues, fostering a safer community.
  • Deliver exceptional customer service to students, guests, and visitors while maintaining a welcoming environment.
  • Built positive relationships through active listening and tailored solutions to address concerns.
  • Complete accurate reports and documentation while following university policies and procedures.
  • Supported community events and enhanced inclusivity for students from diverse backgrounds.

Customer Service Associates

Best Buy
Windsor, Ontario
05.2022 - 02.2023
  • Delivered outstanding customer service while exceeding customer satisfaction expectations.
  • Assisted customers in selecting technology products that best matched their needs and budget.
  • Explained product features, warranties, and services to help customers make informed purchasing decisions.
  • Built rapport with customers through active listening and personalized recommendations.
  • Assisted with point-of-sale transactions, exchanges, and returns.
  • Maintained product displays and ensured merchandise was organized and well-stocked.
  • Worked collaboratively with team members to achieve daily sales and customer service goals.
  • Stayed current on new technology products and promotions.

Customer Service Representative

SB Telecoms and Devices
01.2020 - 03.2022
  • Handle responsibilities of greeting customers in person and over the telephone and resolving customers concerns.
  • Assist customers with store and product information.
  • Responsible for managing customers' accounts and posting payment information.
  • Handle responsibilities of preparing a variety of correspondence and handle various administrative and clerical duties.

Education

Graduate Certificate - Business Analysis

Fanshawe College
London
01.2024 - 08.2024

Graduate Certificate - Project Management

Fanshawe College
London
01.2023 - 08.2023

Bachelor of Science - Sociology

University of Lagos
Lagos
01.2017 - 11.2021

Skills

  • Safety Protocols
  • Emergency Response
  • Customer Service Excellence
  • Problem Solving
  • Attention to Detail
  • Communication
  • Team Collaboration
  • Time Management
  • Multitasking
  • Relationship Building
  • Active Listening
  • Conflict Resolution
  • Microsoft Office Suite
  • Product Recommendations

Certification

  • Google Digital Marketing Skills
    Project Management Professional

Timeline

Resident Safety Assistant

Western University
07.2026 - Current

Graduate Certificate - Business Analysis

Fanshawe College
01.2024 - 08.2024

Graduate Certificate - Project Management

Fanshawe College
01.2023 - 08.2023

Customer Service Associates

Best Buy
05.2022 - 02.2023

Customer Service Representative

SB Telecoms and Devices
01.2020 - 03.2022

Bachelor of Science - Sociology

University of Lagos
01.2017 - 11.2021
Ijeoma Akatobi