Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

IJAZ AHAMD

Milton,ON

Summary

Seasoned Operations Manager and talented leader with [6] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

Operations Manager

CALEDON FUELS INC.
09.2021 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed systems and procedures to improve operational quality and team efficiency.

Operations Supervisor

GLOBAL WEST REALITY
01.2019 - 09.2021
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Motivated and trained employees to maximize team productivity.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Reduced employee turnover by fostering positive work environment and addressing employee concerns promptly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.

Customer Service Cashier

Husky Gas Station
09.2018 - 01.2019
  • Maintained clean and organized workspace, promoting welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.

Manger

UMAR COLD STORAGES
07.2016 - 09.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Consistently exceeded quarterly sales goals by cultivating strong network of professional contacts and referrals.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.

Education

Diploma - ENTERPRISE NETWORK ENGINEERING

COMPUTEK COLLEGE
Toronto, ON
11.2023

Bachelor of Laws - LAW

THE UNIVERSITY OF PUNJAB
PAKISTAN
09.2014

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Operations Monitoring
  • Operational Efficiency
  • Decision-Making
  • Planning and Implementation

Languages

English
Full Professional
Punjabi
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Operations Manager

CALEDON FUELS INC.
09.2021 - Current

Operations Supervisor

GLOBAL WEST REALITY
01.2019 - 09.2021

Customer Service Cashier

Husky Gas Station
09.2018 - 01.2019

Manger

UMAR COLD STORAGES
07.2016 - 09.2018

Diploma - ENTERPRISE NETWORK ENGINEERING

COMPUTEK COLLEGE

Bachelor of Laws - LAW

THE UNIVERSITY OF PUNJAB
IJAZ AHAMD