IJAZ AHAMD
Milton,ON
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
19
19
years of professional experience
Work History
Operations Manager
CALEDON FUELS INC.
09.2021 - Current
- Oversee daily operations to ensure efficient fuel distribution processes.
- Manage supply chain logistics for timely delivery of products to clients.
- Oversaw inventory and supply chain tasks, ensuring timely and accurate delivery of goods and services.
- Collaborate with vendors to negotiate contracts and secure favorable terms.
- Implement safety protocols to maintain compliance with industry regulations.
- Coordinate staff scheduling to optimize workforce efficiency and coverage.
- Completed regular performance reviews, identified improvement needs, and created action plans.
- Guided employees to take accountability for duties, enhancing reliability and performance.
- Built procedures and systems to improve operational quality and team efficiency.
- Analyze operational workflows to identify areas for improvement and innovation.
- Improved customer satisfaction by setting clear communication channels and resolving concerns quickly.
Operations Supervisor
GLOBAL WEST REALITY
01.2019 - 09.2021
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Trained and motivated employees, fostering a culture of continuous improvement and enhancing team productivity.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Conducted regular performance evaluations, identified areas for improvement, and established development goals for direct reports.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Fostered a positive work environment and addressed employee concerns, contributing to reduced turnover rates.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
Customer Service Cashier
Husky Gas Station
09.2018 - 01.2019
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints effectively, fostering a positive checkout experience and encouraging customer loyalty.
- Achieved set customer service goals by consistently delivering high-quality support. and exceeded customer expectations.
- Handled high-pressure situations calmly, ensuring customer satisfaction during busy periods and difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to a supervisor.
- Maintained clean and organized workspace, enhancing customer experience and encouraging repeat visits.
Manger
UMAR COLD STORAGES
07.2016 - 09.2018
- Motivating employees to enhance productivity and engagement.
- Ensured professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing a high level of expertise.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Cultivated strong relationships with new and existing clients through effective communication and interpersonal skills.
SUB INSPECTOR/TRAFFIC WARDEN
PUNJAB POLICE
LAHORE, PUNJAB
09.2007 - 01.2016
- Completed detailed inspections to verify compliance with safety regulations.
- Conducted traffic stops and wrote citations for violations.
- Patrolled assigned areas to identify and stop crime.
- Patrolled assigned areas to support public safety and law enforcement efforts.
- Protected citizens by stopping crime, enforcing laws, and arresting suspects.
- Arrested suspects using established procedures with caution and sound judgment.
- Answered emergency calls for service and provided needed assistance.
- Engaged with community members to identify and resolve safety issues.
- Developed positive relationships with community members through targeted outreach programs.
- Collaborated with law enforcement teams to enhance community safety initiatives.
- Supported enforcement of all applicable laws, ordinances, and regulations.
- Pursued fleeing suspects on foot across various terrains. on foot across varied terrain.
Education
Diploma - ENTERPRISE NETWORK ENGINEERING
COMPUTEK COLLEGE
Toronto, ON11-2023
Bachelor of Laws - LAW
THE UNIVERSITY OF PUNJAB
PAKISTAN09-2014
Bachelor of Arts - Arts
PUNJAB UNIVERSITY
LAHORE08-2005
Skills
- Operations management
- Project planning
- Process optimization
- Project planning
- Team leadership
- Staff training
- Employee training
- Decision-Making
- Problem-solving
- Project planning
Languages
- English
- Punjabi
- Urdu
- Hindi
Skills
- Employee relations and conflict resolution
- Staff Training
Timeline
Operations Manager
CALEDON FUELS INC.
09.2021 - Current
Operations Supervisor
GLOBAL WEST REALITY
01.2019 - 09.2021
Customer Service Cashier
Husky Gas Station
09.2018 - 01.2019
Manger
UMAR COLD STORAGES
07.2016 - 09.2018
SUB INSPECTOR/TRAFFIC WARDEN
PUNJAB POLICE
09.2007 - 01.2016
Diploma - ENTERPRISE NETWORK ENGINEERING
COMPUTEK COLLEGE
Bachelor of Laws - LAW
THE UNIVERSITY OF PUNJAB
Bachelor of Arts - Arts
PUNJAB UNIVERSITY