Ihuoma Ubani-Ebere
Sydney,NS
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Process Officer
BA Distribution Nigeria
08.2021 - 04.2023
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Effectively supervised staff of 16 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance on weekly basis and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained and developed personnel to improve safety, employee relations and resolve Organizational issues.
Asset Management Analyst
Sterling Capital Management
10.2019 - 11.2020
- Developed spreadsheet models for diverse projects and analysis.
- Created and maintained precise and accurate models, charts and reports.
- Monitored and analyzed financial, statistical and operational data trends.
- Reviewed weekly and monthly budget performance reports, ensuring departments and agencies operated within allocated budgets and investigated excessive expenses and reporting discrepancies.
Education
Bachelor of Science - Business Administration
ECOTES
Benin Republic06.2019
High School Diploma -
BABCOCK UNIVERSITY HIGH SCHOOL
Nigeria, Ogun State07.2013
Skills
- Process Improvement
- Process Flow Analysis
- Process Measurements
- Process Monitoring
- Data Communications
- Project Requirements
- Business Operations
- Quality Assurance
- Work Orders
- Database Updates
- Client Requirements
Travelling
Due to the nature of my Job, I was able to visit different states in Nigeria.
I mostly traveled for stock counts, rectification of company's policies being breached.
Timeline
Process Officer
BA Distribution Nigeria
08.2021 - 04.2023
Asset Management Analyst
Sterling Capital Management
10.2019 - 11.2020
Bachelor of Science - Business Administration
ECOTES
High School Diploma -
BABCOCK UNIVERSITY HIGH SCHOOL