IHSAN EMIR GUNER
Toronto,ON
Summary
Customer-focused professional with extensive experience in customer service and sales roles.
Adept at improving customer satisfaction and streamlining processes, constantly exciting expectations in fast-paced environments.
Known for excellent communication, time management and problem solving skills.
Proficient in English and Turkish. Eager to contribute to a dynamic team and deliver
high-quality service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Brand Ambassador
Canada Goose
Toronto/Yorkdale Shopping Centre
10.2024 - 02.2025
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Fitness Advisor (Sales Associate)
GoodLife Fitness
Toronto/Markville Shopping Centre
10.2023 - 03.2024
- Enhanced gym members'' experience by providing expert advice on exercise techniques and proper equipment usage.
- Boosted client motivation through consistent encouragement, support, and progress tracking.
- Helped facility members reach health and fitness goals.
- Increased member retention by establishing strong rapport with clients and addressing their concerns effectively.
Server Assistant
The Keg Steakhouse + Bar
Toronto/Shapperd&Yonge
05.2023 - 10.2023
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
Marketing Consultant (1 Year Contract)
Connect6 Group
Toronto, ON
04.2022 - 04.2023
- Developed strategic marketing plans to enhance brand visibility and recognition.
- Improved client engagement by implementing targeted marketing campaigns.
- Achieved higher conversion rates by refining lead generation tactics.
- Boosted sales revenue through the implementation of innovative promotional strategies and events.
Education
Bachelor Of Computer Science -
ILSC
2020
Skills
- Customer service
- Effective communicator
- Customer engagement
- Customer relationship building
- Goal-oriented mindset
- Performance improvement
- Sales and negotiation tactics
- Social media marketing
- Lead generation
- Product awareness
Languages
English
Full Professional
Turkish
Native or Bilingual
Korean
Limited Working
Certification
Human rights 101, 2022
Racism and Racial Discrimination, 2022
Worker Health and Safety Awareness, 2022
Timeline
Brand Ambassador
Canada Goose
10.2024 - 02.2025
Fitness Advisor (Sales Associate)
GoodLife Fitness
10.2023 - 03.2024
Server Assistant
The Keg Steakhouse + Bar
05.2023 - 10.2023
Marketing Consultant (1 Year Contract)
Connect6 Group
04.2022 - 04.2023
Bachelor Of Computer Science -
ILSC