Ihor Swinton
Winnipeg
Summary
Highly motivated second-year Business Administration student at RRC Polytech with hands-on experience in marketing, communications, and digital tools like Google Analytics and SEO. Skilled in creating content, managing social media campaigns, and analyzing marketing performance. Eager to contribute creative and organizational skills to a dynamic marketing team
Overview
2
2
years of professional experience
Work History
Welding Team Labourer
Remcan
05.2024 - 08.2024
- Worked in remote locations throughout Manitoba and Northern Ontario
- Repaired and replaced track components (rails, ties, etc.)
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Responded to emergencies and outages
Customer Service Representative
Costco
10.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Customer Service Liaison
Deck Doctors
05.2023 - 09.2023
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Collaborated with team members to ensure seamless service delivery and consistent customer support.
- Negotiated mutually agreeable solutions during challenging situations, preserving positive brand reputation among clientele.
- Implemented innovative solutions for common customer issues, resulting in reduced complaint frequency.
Lot Supervisor
Waverly Mitsubishi
11.2022 - 06.2023
- Acted as a liaison between customers and staff members during busy periods or when conflicts arose, promoting resolution in a timely manner.
- Enhanced customer satisfaction through prompt assistance, clear communication, and professional demeanor.
- Assisted in training new staff members, providing guidance on best practices for lot supervision tasks.
- Supported sales efforts by maintaining an organized showroom area that showcased available inventory effectively.
Education
BBA - Marketing
Red River College of Applied Arts, Science And Technology
Winnipeg, MB07-2024
Skills
- Social Media Content Creation
- Google Analytics (familiarity)
- Google Ads (familiarity)
- Content Writing and Proofreading
- Adobe Creative Suite (Illustrator, Lightroom, Photoshop)
- SEO/SEM Strategies
- Willingness to learn
- Attention to detail
- Safety awareness
- Punctual and reliable
- Team collaboration
- [State] Driver's license
Languages
English
Native or Bilingual
French
Limited Working
Ukrainian
Professional Working
Timeline
Welding Team Labourer
Remcan
05.2024 - 08.2024
Customer Service Representative
Costco
10.2023 - 01.2024
Customer Service Liaison
Deck Doctors
05.2023 - 09.2023
Lot Supervisor
Waverly Mitsubishi
11.2022 - 06.2023
BBA - Marketing
Red River College of Applied Arts, Science And Technology
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