Summary
Overview
Work History
Education
Skills
Languages
cycling, hiking, basketball, mixology
Timeline
Generic

Olena Ihnatieva

Nurse
Edmonton,AB

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level bartender position. Ready to help team achieve company goals.

Overview

11
11
years of professional experience

Work History

Banquet and Restaurant Supervisor

Bavaria Restaurant & Hotel
08.2021 - 01.2024
  • Ensured optimal customer experiences by effectively addressing and resolving complaints and concerns.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Established a positive work environment by fostering open communication among team members and promoting teamwork.
  • Delivered services to customer locations within specific timeframes.

Bartender

Bavaria Restaurant & Hotel
05.2013 - 08.2021
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Served high customer volumes during special events, nights, and weekends.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Tracked bar stock levels and promptly restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Kept bar stocked with liquors, juices and garnishes for drinks.

Education

No Degree - Physical Culture

Kharkov State Academy of Physical Culture
Kharkov, Ukraine
04.2009

Skills

  • Inventory Management
  • Problem-Solving
  • Back of House Management
  • Anticipating Problems
  • Guest experience management
  • Reliable and Responsible
  • Calm and Pleasant Demeanor
  • Collaboration and Teamwork
  • Relationship Building
  • Critical Thinking
  • Banquet Setup
  • Guest Relations
  • Customer Service

Languages

Ukrainian
Native or Bilingual
Russian
Native or Bilingual
English
Limited Working

cycling, hiking, basketball, mixology

I enjoy a healthy lifestyle that incorporates cycling, hiking and generally being outdoors. I previously coached basketball and now enjoy watching the sport. I am interested in pursuing further education in mixology increasing my knowledge of creating drinks.

Timeline

Banquet and Restaurant Supervisor

Bavaria Restaurant & Hotel
08.2021 - 01.2024

Bartender

Bavaria Restaurant & Hotel
05.2013 - 08.2021

No Degree - Physical Culture

Kharkov State Academy of Physical Culture

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Olena IhnatievaNurse