Iheanyi Enyinnia

• Manage budgets, profit margins and general expenditures within department.
• Ensure thorough reconciliation and closure of projects within the stipulated timelines.
• Implementation of operations policies and processes to ensure systematic and smooth departmental workflow.
• Pitching and defending marketing ideas, budgets, execution plans and ROI’s to clients.
• Research, suggest and initiate winning execution ideas to maintain customer loyalty and win over new ones.
• Overseeing multiple events while ensuring quality in service delivery.
• Proper delegation and management of duties to the team.
• Overall management of subcontracted suppliers.
• Ensure day to day activities within operations are well coordinated.
• To implement strategic initiatives in project execution.
• Continuously develop strategies for plans and objectives to ensure excellent and timely delivery of service.

• Keep records to monitor customer requests and questions

• Establish standardized procedures and policies for enhanced customer service

• Assess the outcomes of customer support and devise action plans for enhancements

• Guarantee the delivery of exceptional customer service around the clock

• Generate account files for all customers

• Evaluate the results of customer support and create improvement strategies

• Contact customers to provide updates on new tariff information

• Compile the unit's weekly report

• Ensure that all accounts comply with Nigeria Media/Advert policies

• Fulfill any additional tasks assigned by the Managing Director

• Addressing all customer inquiries and requirements

• Ensuring accurate account openings for all clients

• Conducting ATM journal reconciliations

• Handling all customer ATM dispense errors

• Establishing files for every bank account opened by customers

• Collaborating with branch relationship managers to resolve customer issues

• Coordinating with the procurement team to fulfill the unit's requirements

• Promoting cross-sales of all bank products to new and existing customers, particularly e-channel products

• Contacting customers to inform them about the bank's new products

• Compiling the unit's daily/weekly reports

• Verifying that all account documentation adheres to the bank's policies

• Carrying out any other tasks delegated by the head of operations