Igor Ninkovic

• Directed reviews of AI‑generated content, ensuring accuracy, compliance, and global standards.

• Designed and implemented QA frameworks that improved model performance and reduced error rates.

• Delivered insights to engineering teams, directly influencing product development and user experience.

• Led onboarding and training programs, instilling best practices and maintaining elite review standards.

• Conducted comprehensive audits across benefits processes, ensuring compliance with technical standards and regulations.
• Delivered targeted coaching and feedback, raising team accuracy and efficiency.
• Partnered with leadership to implement process improvements that reduced errors and improved turnaround times.
• Designed and executed user acceptance testing (UAT) for system upgrades, validating functionality and minimizing risk.

• Managed invoicing, member updates, and workflows for multiple school boards.
• Produced and analyzed benefits reports, supporting data‑driven decision‑making.
• Coordinated with stakeholders to resolve complex claims and coverage issues.

• Directed offshore teams, delivering training and leadership for seamless project execution.
• Programmed and maintained benefits systems to meet client‑specific requirements.
• Authored procedural documentation, standardizing operations and ensuring compliance.