Summary
Overview
Work History
Education
Skills
Languages
Timeline
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IGNACIA CARELL KUZAKWIZA

Ottawa,Canada

Summary

Bilingual (English-French) customer service professional with over 3 years of experience in financial services and banking environments. Skilled in cash handling, resolving client inquiries, and providing tailored financial solutions. Demonstrated ability to work in fast-paced settings while maintaining accuracy and professionalism. Eager to contribute to a bank's commitment to customer excellence.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate - Financial Services & Payments

Walmart
05.2024 - 03.2025
  • Assisted customers in processing financial transactions including bill payments and prepaid cards.
  • Educated clients on in-store credit services and guided them through the application process.
  • Delivered exceptional front-line service while managing high-volume queues.
  • Collaborated with the customer service team to resolve payment and refund issues.

Banking Customer Service Representative

CRDB Bank
09.2022 - 06.2023
  • Processed daily financial transactions (deposits, withdrawals, bill payments) while ensuring high accuracy.
  • Provided tailored support to clients on bank products, online services, and account inquiries.
  • Resolved complaints with empathy and professionalism, maintaining strong client satisfaction.
  • Balanced cash drawer daily and adhered to all banking security procedures.

Receptionist & Administrative Support (Banking Office Internship)

CRDB Bank
05.2021 - 08.2022
  • Welcomed clients, scheduled appointments, and directed calls to appropriate banking advisors.
  • Maintained accurate records of client files and supported document preparation for banking contracts.
  • Provided general assistance in daily office operations and customer service initiatives.
  • Gained exposure to client needs in banking, insurance, and investment services.

Education

Bachelor of Economics - international economics and development

University of Ottawa
Ottawa, ON

Skills

  • Banking & Financial Transactions
  • Cash Handling & Balancing
  • Bilingual Communication (French & English)
  • Customer Relationship Management
  • Problem Solving & Conflict Resolution
  • Cross-Selling Banking Products
  • Accuracy & Attention to Detail
  • Team Collaboration
  • MS Office & Starting Banking system

Languages

French (Fluent)
English (Fluent)
Swahili (Intermediate)
Kirundi (Mother tongue)

Timeline

Retail Sales Associate - Financial Services & Payments

Walmart
05.2024 - 03.2025

Banking Customer Service Representative

CRDB Bank
09.2022 - 06.2023

Receptionist & Administrative Support (Banking Office Internship)

CRDB Bank
05.2021 - 08.2022

Bachelor of Economics - international economics and development

University of Ottawa

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IGNACIA CARELL KUZAKWIZA