Ignacia Amaya

Accurately process a wide range of transactions including deposits, withdrawals, payments, check cashing as well as account inquiries. All while ensuring compliance with bank policies and procedures. Help with monthly retention to be audit compliant. Supervise and approve other tellers transactions to ensure accuracy and bank regulatory compliance.

Opened and tailored client accounts ensuring they are in the correct products and services. Monitored for suspicious or fraudulent transactions, resolved discrepancies concerning customers accounts, improving customer satisfaction. Ensured all documents were accurately completed prior to submission for processing. Participated in weekly sales meetings to discuss progress towards goals and challenges faced. Researched and responded to customer inquiries regarding banking products, services and or complaints.

Monitored daily operations and supported management in all necessary duties. Identified opportunities for improvement within the branch environment and implemented solutions accordingly. Resolved customer issues efficiently in order to maintain strong customer relationships. Maintained a positive relationship with customers by responding promptly to inquiries and or complaints.

Processed transactions quickly and efficiently in order to keep the line moving all while keeping customer service at top of mind. Reviewed customer accounts for suspicious activity and potential fraud. Prepared reports regarding teller cash discrepancies. Reconciled discrepancies between physical cash balances and computer records. Verified accuracy of all transactions prior to processing them into system.