Ige Temitope EKUN
P.O.Box 1086 La Ronge,SK
Summary
Attentive Customer Service Manager offering (+9 years of experience) thoughtfully leading teams and providing tailored solutions to customer concerns. Collaborative team developer with proactive training and quality assurance initiatives. Flexible manager thriving under pressure and multitasking to smoothly address competing demands. Demonstrating a commitment to achieving results through strategic implementation and relationship building. Possess a valid Saskatchewan class 5 drivers license and legally entitled to work in Canada as a permanent resident
Overview
12
12
years of professional experience
Work History
Customer Service Manager
Honeywell Flour Mills Plc
02.2018 - 02.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Took ownership of customer issues and followed problems through to resolution
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration
- Reduced customer complaints, proactively addressing issues and implementing effective solutions
- Developed collaborative partnerships with customers and internal business partners to successfully solve complex problems
- Oversaw customer service representatives, providing training and support for improving service levels
Warehouse/Transportation Operations Officer
Honeywell Flour Mills Plc
05.2014 - 01.2018
- Materials issuance across various warehouse facilities
- Shipping out finished good to the trade and receiving finished goods from the production
- Inventory cycle counts and data entry to ensure FIFO is duly followed
- Loading and off-loading of all general freight
- Proficiency in report writing
- Highly skilled in the use of handheld device and microsoft suite - Word, Excel and PowerPoint
- Responding to wicket traffic
- Ensured accurate record-keeping with diligent data entry and database management
- Inspections of incoming materials and stock taken
- Work collaboratively with the team to ensure improve work processes
- Support in providing training and support to junior employees
- Improved transportation efficiency by implementing route optimization strategies.
- Manage team to ensure prompt delivery and excellent customer service
- Managed fleet maintenance schedules, ensuring timely repairs and minimizing vehicle downtime.
- Ensure prompt delivery of products in good conditions to the respective customers at when needed
- Developed strong relationships with suppliers, resulting in cost savings and improved service quality
Communication Assistant
Chevron Nigeria Limited
11.2011 - 04.2014
- Conducted thorough research on industry trends, providing valuable insights for strategic decision making.
- Supported public relations efforts by drafting press releases and coordinating media outreach initiatives.
- Create a comparative analysis of media mentioned to checkmate Chevron's media mention and her competitors
- Coordinated company events such as conferences, workshops, and webinars to promote knowledge-sharing among stakeholders.
Education
Master of Science - Political Science
University of Lagos
Lagos, Nigeria11.2016
Bachelor of Arts - Philosophy
University of Lagos
Lagos, Nigeria12.2010
Skills
- Shipping, receiving, and warehousing
- Warehousing and Distribution
- Customer service and client relations
- Microsoft Outlook, Word, Excel and PowerPoint
- Excellent time management skills
- Exceptional interpersonal communication
- Team Building and Leadership
- Training and coaching
- Reports writing
Timeline
Customer Service Manager
Honeywell Flour Mills Plc
02.2018 - 02.2024
Warehouse/Transportation Operations Officer
Honeywell Flour Mills Plc
05.2014 - 01.2018
Communication Assistant
Chevron Nigeria Limited
11.2011 - 04.2014
Master of Science - Political Science
University of Lagos
Bachelor of Arts - Philosophy
University of Lagos
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